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SalaryWHY ACB?
- Remote/Hybrid work schedule after 90 days!
- After 90 days the REMOTE/HYBRID work schedule is 3 days in office and 2 days from home each week!
- We are not a Call Center! We are the industry leader in administering advertising compliance and incentive programs!
- Monday - Friday work schedule!
- Benefits include medical, dental, vision, life insurance, 401(k), paid vacation and sick time!
- In business since 1917, we have many team members at all levels with 10, 20 and 30+ year's tenure at ACB!
Position Summary
Our Customer Service Representatives are responsible for providing outstanding Customer Service to clients and customers via telephone and email; and processing claims by comparing them to client requirements. We ensure compliance with client program specifications and ACB policies and procedures.
Typical day as a Customer Service Representative
- Research and resolve client inquiries and communications to ensure clients receive timely, efficient and accurate service
- Audit advertising or Incentive claims
- Answer incoming calls - We are not a call center! Call volume is light!
What are we looking for
- Outgoing, positive, can-do attitude
- Coachable and a curiosity to learn
- Great communication skills
- Resourcefulness
- Ability to work in a fast-paced environment
- Basic computer knowledge
- High School Diploma or equivalent certificate
What can you expect from us
- Knowledgeable, encouraging, supporting and present leadership
- Fun and friendly work environment
- Monday - Friday schedule! No nights or weekends
- Optional overtime opportunities available
- Advancement opportunities
