Remote U.s. Based Virtual Administrative & Personal Assistant

We’re looking for experienced Administrative & Personal Assistants to join our Dedicated Assistant Team to assist some of our key clientele on all aspects of their professional & Personal tasks. To add, we're seeking those who want to help others, providing guidance where needed, and can quickly adapt to any situation, working cohesively with other team members to continue building a great team.

THIS IS DIRECT HIRE EMPLOYEE POSITION OF FANCY HANDS NOT AN INDEPENDENT CONTRACTOR POSITION OR RECRUITER.

This position will primarily focus on working with a multitude of key clients and the Operations Team in order to resolve the various day-to-day needs of Fancy Hands’s VIP Dedicated Assistant customers. The ideal candidate for this position will possess excellent attention to detail, communication, critical thinking and customer service skills, an abundance of patience and politeness, and the ability to thrive in a fast paced environment where you’ll be in continual contact with customers and other team members. The ideal candidate will possess the ability to multitask and make judgement calls that fall in line with Fancy Hands’s policies and procedures.

A key to success will be your ability to quickly recognize what needs to be done within a given request, balancing the needs of all stakeholders, and executing that decision efficiently. The candidate will need to be detail oriented, consistent, and diligent about implementing policies and following up with clients regarding ongoing requests. This role will be representing Fancy Hands in all interactions with customers, so professionalism, patience and a calm demeanor are all a must. The ideal candidate will also be able to continuously optimize processes and approaches to being as efficient as possible, directly assisting senior management on process improvement implementations and stepping in to ensure the needs of clients and the organization are met.

This is a part-time remote position and is a Monday thru Friday schedule during regular business hours.

Expectations & Responsibilities

• Daily completion of tasks submitted by VIP Dedicated Assistant customers
• Prioritizing and completing all VIP Dedicated Assistant requests successfully
• Ensuring all tasks are handled quickly and maintaining a high quality standard
• Reporting & escalating larger issues to senior management
• Creating and implementing new initiatives to improve the overall customer experience
• Punctuality, efficiency, and effectiveness are key to this role
• Constant improvement in the role, striving for more and willingness to grow as rapidly
• While this is a remote position, we require that this role is fulfilled by a candidate who can always maintain a quiet working environment without distraction to carry out the responsibilities of this position and when interacting with clients and the team

Minimum Qualifications

• 3+ years of professional administrative and personal/executive experience
• Excellent written communication (specifically business writing) and customer service skills
• Self-starter who solves problems when they see one and with the greatest urgency, not just when they are told to
• The ability to seriously multi-task and think as well as act quickly
• Severe attention to detail and someone who can see things beyond surface-level
• Continuously drive process improvement efforts for efficiency implementation measures and improving the client experience
• Friendly, personable, and a glass-half-full-attitude, who will stay calm even when dealing with impatient and demanding customers
• Tech-savvy. This role requires excellent knowledge and practical use of Google Workstation, Microsoft Office 365, Slack, and while this is not a technical role, we do require the ability to quickly learn new tools & platforms (at the bare minimum, the candidate must have excellent applicable knowledge of Google Docs, Sheets, Slides; Microsoft Excel, PowerPoint, Word.
• Must understand and know how to conduct basic bookkeeping which includes invoicing, reconciling accounts, reporting, and being able to quickly identify and correct discrepancies
• Excellent written and verbal communication, professional business communication skills are a must
• While not required, fluency in other languages is a bonus
• Candidates must be located and reside in the U.S.
• All professional and education backgrounds welcome to apply as long as you can meet the above qualifications

Fancy Hands,Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

Job Type: Part-time

Pay: From $18.00 per hour

Benefits:

• Paid time off

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends

Experience:

• Administative and/or Personal Assistant: 3 years (Required)

Work Location: Remote