Remote, Outbound Patient Enrollment Specialist

Healthcare Enrollment Specialist - Virtual Care Services

Who you are:

You have been successful in a high volume outbound call environment. You have a competitive nature and are a high energy, results driven communicator with experience in inside sales. You are passionate about making sure patients understand and are engaged in their own health choices. You are eager to connect with senior patients and effectively explain the benefits of programs their providers offer to engage them in their care. You are welcoming, trustworthy, and knowledgeable. You combine effort, skill and an internal drive to succeed with the art of truthful, tactful persuasion.

How you’ll contribute:

Patient enrollment is the foundation of our business. If patients are not enrolled, they cannot be served. You help eligible patients understand the value of the programs we offer and acquire their consent to enroll in RPM/CCM.

You will maintain a full-time level of personal production following a proven process to promote best practices in effective education/enrollment techniques. You will maximize connections made through outbound calls to eligible patients, resulting in enrollments to achieve your daily, weekly and monthly goals. You will help patients thoroughly understand and enroll in programs that benefit their health.

Who we are:

HealthXL is a Virtual Care Services company providing clinical patient care, specifically Chronic Care Management (CCM) and Remote Patient Monitoring (RPM), in accordance with CMS guidelines. We offer flexible schedules, competitive pay, generous benefits for full-time team members and paid training. We are committed to living our values of Integrity, Growth and Excellence.

IS THIS YOU? If so, read on for more details.

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Healthcare Enrollment Specialist - Job Description

Overview

HealthXL provides virtual patient care services under the guidelines of Medicare’s Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) programs. HealthXL contracts with physician practices to provide CCM/RPM services to their Medicare patients. The Enrollment Specialist initiates outbound phone calls to eligible patients, educates them on the program(s), answers their questions, and enrolls those who consent. A successful ES will exhibit excellent verbal communication skills, an eagerness to achieve enrollment objectives and a strong understanding of the CCM/RPM programs and their benefits for patients. Full-time remote positions available.

Responsibilities

• Initiates phone contact with eligible Medicare patients in attempt to enroll them in CCM/RPM programs on behalf of physician practices
• Meets or exceeds outbound connect rates and enrollment objectives
• Completely and accurately educates eligible patients on the benefits of CCM/RPM programs
• Obtains consent from patients electing to opt-in to the programs
• Documents all patient interactions in enrollment system: iCare by HealthXL
• Maintains a thorough and up to date understanding of program details, benefits and logistics
• Adheres to applicable regulatory and company guidelines
• Works consistently and persistently to build Patient Enrollment

Qualifications

• Demonstrates iCare values (Integrity, Growth, Excellence)
• Dependable - Consistent work ethic – good time management skills
• Outbound call center experience (inside sales)
• Art of truthful, tactful persuasion
• Excellent communication and relational skills
• Experience in phone-based customer service or sales a plus
• Comfortable navigating and recording data in computer systems
• Comfortable with Excel spreadsheet data entry
• Fluent English required with proficiency in other languages a plus