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Form of work
SalaryRemote Work from Home Collections Manager - St James Parish/Montego Bay Jamaica
Description
We are looking for a Manager to oversee aspects of one of our Remote International Debt Collections operations in Jamaica. This Manager will be responsible recruiting, training and managing of remote debt collectors in Jamaica. The manager will be tasked with building a team of exceptional collectors and meeting and exceeding monthly financial targets.
The ideal candidate is experienced in this space, and possess working knowledge of all accounting procedures, compliance, FDCPA, TCPA, and FCRA and can manage daily financial targets end-to-end.
If you have previous experience managing a financial team, and are looking for more opportunity or more control, we’d like to meet you. Ultimately, you should be able to ensure accuracy and efficiency throughout our entire accounts receivable/collections process.
Responsibilities
- Recruit new collection agents
- Train new agents on systems, procedures, and scripts
- Monitor remote agents
- Monitor and manage collections on accounts
- Handle escalated calls, complaints, and questions
- Ensure daily, weekly, and monthly collection goals are met
- Negotiate with customers for balances, settlements, or payment arrangements
- Enforce all collection procedures
- Monitor and Track Attendance
- Report to Leadership team on daily/weekly basis as needed
- Monitor and Track daily/weekly/monthly incentives
- Facilitate daily meetings with staff as needed
- Process letter/account requests
- Additional responsibilities as needed
Skills
- Experience with pre- and post- charge-off debt REQUIRED (credit cards and short term installment loans)
- Proven work experience as a Manager or Supervisor
- Ability to accurately analyze and process numerical data
- Team management and negotiation skills
- Problem-solving attitude
- Confidentiality
- Positive attitude
- Exceptional negotiating experience
Benefits
- PAID Training
- Multi-tiered compensation structure
- UNLIMITED earning potential!
- High Speed Internet Stipend
