AddressHGV now offers Day One Team Member Benefits!*
Why do Team Members Like Working for us:
• Excellent base pay with BONUS potential
• 100% Remote Work from Home
• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide!
• 401(k) program with company match
• Generous Paid Time Off
• Employee stock purchase program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
Hilton Grand Vacations is seeking an organized self-starter to join our dynamic Collections team! As a Remote Entry Level Collector, you will be responsible for handling calls on any past due mortgage and/or maintenance accounts, to include third-party servicing and collecting, via phone and mail.
The position will emphasize the handling/collecting calls, while following all State and Federal Laws, assist owners with a general understanding of the terms and conditions related to their ownership and contracts, and perform all collection activity in accordance with company and Federal regulations.
Additional responsibilities include:
• Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management
• Maintain required levels of phone activity, contact percentages and other key performance indicators
• Legally, ethically, and confidentially handle any correspondence and/or payments received
• Maintain detailed and organized support documentation related to the handling of any owner account. Request skip tracing
• Assist all members of collections staff with daily processes and procedures when required
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests’ vacation dreams to life.
