Call Center Customer Service Agent - Work from Home, Part-time or Full-time
Worxweb Solutions, on behalf of our client ECS, is excited to present a fantastic opportunity for
you to join their team as a Virtual Customer Support Agent from the comfort of your home. Our
client is looking to onboard over 2,000 agents to fill various roles offering support to customers
in diverse industries, from travel arrangements and roadside assistance to tax services and
reservation systems. If you're passionate about delivering exceptional Customer Service with a
can-do attitude, and you're searching for a professional yet family-oriented work-from-home
environment, look no further!
Position Type:
Contract
Work Schedule:
Part-time or Full-time, with flexible hours. Full-time roles have more
commonality with flexible schedules, and time zones may influence work hours. The
availability of shifts includes days, evenings, nights, weekends, and overtime.
Location:
Remote (Excluding residents of Arkansas, California, Connecticut, Maryland,
Massachusetts, New York, Oregon, Washington, DC, and Wisconsin)
1.
Engage in training and certification courses to ensure excellence in service delivery.
2.
Provide top-tier Customer Service through inbound phone calls, video calls, and live
chats.
3.
Maintain commitment to working a minimum number of hours per week, ensuring
reliability and consistency.
4.
Uphold high standards of accountability, professionalism, and customer satisfaction.
Preferred experience in Customer Service, but not mandatory.
A quiet, dedicated workspace with a personal computer (excluding Chromebooks,
netbooks, tablets, and all-in-one computers), a headset, and a reliable wired high-speed
internet connection.
Professional demeanor with strong typing, communication, and computer skills.
Excellent command of the English language, with proficiency in spelling and grammar.
Willingness to undergo a standard background check, drug test, technology check, and
voice assessment.
Minimum age requirement of 18 years old, holding at least a high school degree or
equivalent.
Must be authorized to work in the US and currently reside within the US.