Remote Cash Capture Client Service Representative - Ga

Position Overview: The Remote Cash Capture Client Service Representative plays a vital role in delivering exceptional customer support and service to clients utilizing Remote Cash Capture solutions. This role involves assisting clients with technical inquiries, troubleshooting issues, and ensuring a seamless experience with the company's products and services. This position is a hybrid position with onsite days of Tuesdays and Wednesdays.

Key Responsibilities:

Client Support:

• Provide prompt and courteous responses to client inquiries via various communication channels, including phone, email, and chat.
• Assist clients with onboarding, setup, and troubleshooting of Remote Cash Capture solutions.
• Guide clients through software functionalities and processes, ensuring they fully understand the product.

Issue Resolution:

• Diagnose technical issues reported by clients and work to resolve them promptly or escalate as necessary.
• Collaborate with internal technical teams to address complex technical challenges and ensure timely issue resolution.

Relationship Building:

• Build strong rapport with clients, acting as a primary point of contact and establishing yourself as a trusted resource.
• Understand client needs and tailor solutions to meet their specific requirements.

Product Knowledge:

• Maintain a deep understanding of the company's Remote Cash Capture solutions, staying updated on features, updates, and enhancements.
• Proactively communicate product changes or updates to clients as relevant.

Documentation:

• Document client interactions, issues, and resolutions accurately in the company's CRM or ticketing system.
• Contribute to the creation of knowledge base articles and FAQs to assist clients with self-service.

Quality Assurance:

• Ensure that client interactions meet quality standards and align with company guidelines.
• Participate in quality monitoring programs and continuously strive for improvement.

Cross-Functional Collaboration:

• Collaborate with internal teams such as Sales, Product Development, and Operations to relay client feedback and contribute to product enhancements.

Qualifications:

• High school diploma or equivalent; bachelor's degree in Business, Finance, or related field is a plus.
• Previous experience in customer service or technical support roles, preferably within the financial or technology sector.
• Strong communication skills, both written and verbal, with the ability to convey technical information in an understandable manner.
• Excellent problem-solving skills and ability to troubleshoot technical issues effectively.
• Familiarity with Remote Cash Capture solutions, banking operations, or payment processing is beneficial.
• Proficiency in using customer relationship management (CRM) systems and ticketing tools.
• Ability to work independently in a remote environment, demonstrating strong time management and organizational skills.

Working Conditions: This is a hybrid/remote position. When remote requiring a reliable internet connection and a suitable and quiet workspace. The role may involve and require travel for occasional team meetings or training sessions conducted in person.

Note: This job description provides a general overview of the responsibilities and qualifications for the Remote Cash Capture Client Service Representative role. Duties may evolve over time based on the needs of the company and its clients. For 2-4 weeks onsite training will be required for 2 days each week.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• Work from home

Compensation package:

• Profit sharing

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Experience:

• Customer service: 3 years (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Work Location: Hybrid remote in Alpharetta, GA 30005