Client Services Representative

 About Apto Solutions: As an industry leader and innovator in the IT Asset Disposition (ITAD) service industry, Apto has become an established authority in minimizing data, environmental, and financial risks for clients with various industry backgrounds. Since 2001, our passion for reducing clients’ environmental footprint has driven our spirit of innovation, allowing our partners to discover and embrace the circular economy. Our team works diligently to consistently maintain the highest ITAD standards and certifications attainable in the industry.

Apto's Mission: To become a leader in the ITAD industry by accelerating sustainable practices and mitigating disposal risk while providing best-in-class service.
Apto Solutions is hiring for a Client Services Representative. The ideal candidate has strong attention to detail and customer service skills, and enjoys working as part of a collaborative team:

Responsibilities:

The Client Services Representative will:  

• Develop value-based and trusting relationships with Clients, Internal departments, and partners.  
• Follow up and respond to customers by providing information within specific time frames
• Ensure the promotion of awareness of requirements throughout the organization.
• Ensure the Client jobs are being processed within negotiated time frames. 
• Work with Clients and their customers to schedule return shipments. 
• Work with Clients and their customers to resolve issues. 
• Contribute to the preparation and delivery of client presentations 
• Assist in the development for measuring quality and quantity standards for Clients.
• Work directly with accounting to ensure documentation and payment terms are being met.  
• Communicates with other departments to report and resolve problems that arise from Client inquiries, complaints, and status updates
• Performs other duties as assigned

Qualifications: Skills/Qualifications:

• 5+ years of related experience
• High level of attention to detail and focus on quality
• Strong interpersonal skills; ability to interface and coordinate with company staff and key customers diplomatically and professionally
• Strong presentation and communication skills, as well as research and writing skills
• Excellent analytic ability/logic and reasoning skills
• Ability to manage multiple priorities in an organized fashion
• Energetic, decisive, and action/results oriented

Computer Skills:

• Strong proficiency in Excel (pivot tables, V-lookups)
• Experience with Google Docs and Microsoft Word
• A strong understanding of current technology

Recommended Education/Training:

• Bachelor's degree
• Certification in Project Management (PMP)

• Location: Atlanta, GA, 30318
• Hybrid with minimum 3 days in the office.
• Benefits: Medical, Dental, 401K, Company Paid Life and LTD, Voluntary Life, FSA

APTO SOLUTIONS IS A DRUG FREE WORK ENVIRONMENT. CANDIDATES OFFERED A POSITION WILL BE REQUIRED TO PASS A DRUG TEST.

Please be aware that Apto Solutions is experiencing a job scam targeting users that are looking for remote work. Our job opportunities are listed on our website and all applications should come through our website career page to be considered. Any other postings that allow you to submit your application information not through this site, could be fake!

We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).

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