Job Description
Our Customer Service team is the CORE of what we do here at XPS Solutions, Ltd. We offer solutions to identify opportunities, and serve thousands of customers – one at a time.
As part of our team, you’ll play a front-line role by impacting the customer’s experience – from scheduling appointments, answering questions and delivering great service.
Our Vision is driving each customer's experience being Helpful, Friendly, and Kind approach - this is how we do what we do!
XPS Solutions is growing and has limited opportunities for dependable, motivated, qualified professionals interested in joining our winning team as a Customer Service Representative.
**This is a remote position. Please do not apply for this position if you are not Spanish speaking bilingual.**
Candidates that wish to work from home are required to have:
- DSL or Fiber internet connection
- Webcam for training and continuous coaching
- Own a desktop and/or laptop computer (Macs, Notebooks, Chromebooks are NOT compatible with our software)
- PC must have Windows 10 or 11 w/ 8GB+ of RAM, Intel i5 8th gen processor or newer (i7/i9 also acceptable) or AMD Ryzen 5 3000 series+ processor (AMD Ryzen 7/9 also acceptable), and 200 GB Hard Drive or SSD
- Quiet area set up with no distractions or loud noises
FIRST PHASE
- Phone interview - duration 5 - 10 minutes
REMOTE TRAINING
- 5 day PAID training class
- NO weekend training
- APPLY NOW for our upcoming October class!!!
- Training class time - TBD
REQUIRED HOURS
- Must be able to work one weekend day, will be assigned a weekday off
- 40 hours per week for Full Time with opportunity for OT (scheduled 8hrs daily)
- Must exhibit excellent punctuality and reliability in regards to work schedule
- Shift(s) available:
Schedule #1 Schedule #2
Sunday- OFF Sunday- 9am-5pm
Monday- OFF Monday-12:30pm- 9pm
Tuesday- 1:30pm-10pm CST Tuesday- 12:30pm- 9pm
Wednesday- 1:30pm-10pm CST Wednesday- 12:30pm- 9pm
Thursday- 1:30pm-10pm CST Thursday- OFF
Friday- 1:30pm-10pm CST Friday- 12:30pm- 9pm
Saturday- 1:30pm-10pm CST Saturday- OFF
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Effectively able to handle continuous flow of inbound calls (80-120 calls per shift)
- Comprehend customer's requests for rental services
- Proactively assisting customers' basic needs and problem solving
- Ability to multi-task and possess active listening skills
- Utilize excellent spelling and grammatical skills to relay written messages as necessary
- Accepting payments via phone
- Assisting prospective customers and upselling services
- Offering customer support via Live Chat
- Performing other duties as needed and assigned by supervisor
ESSENTIAL SKILLS AND EXPERIENCE:
- High School Diploma
- Associate's Degree is a PLUS
- Bilingual is a MUST
- Storage Facility experience is a PLUS
- Call Center Experience is a PLUS (inbound/outbound)
- Must be able to speak and read English clearly, professionally, and fluently
- Have good Patience -Attentiveness - Clear Communication - Effective Listening, with each customer interaction
- Must be able to type a minimum of 35 WPM
- 6 months+ in Customer Service role
- Experience working with a PC and be able to maneuver multiple screens simultaneously
POTENTIAL GROWTH OPPORTUNITIES:
- XPS Solutions is committed to growing our company from within
- Seasoned CSRs are eligible for promotions to supervisor positions
- Candidates with previous leadership experience are encouraged to apply
COMPENSATION/PAYROLL SCHEDULE
- Variable compensation
- Base pay starts at $15 per hour and can earn up to $22 per hour
- Additional Performance BONUS Pay $$$ EACH MONTH
- Hourly rate is determined based upon performance during each pay period, please ask for details during interview
- Semi monthly - check dates 15th and Last day of the month
- 1st - 15th is paid on the last day of that month
- 16th - last day of the month is paid on the 15th of the following month
BENEFITS
- Paid Training!!!
- Vacation and Sick pay accruals
- Medical, Dental and Vision Plans
- Urgent Care Membership
- Company paid Life Insurance with option to enroll in additional Voluntary Life
- Company paid LTD with option to enroll in Voluntary STD
- 401(K) with matching opportunity
NO PHONE CALLS PLEASE
EQUAL OPPORTUNITY EMPLOYER
DRUG SCREEN AND BACKGROUND CHECK REQUIRED