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Form of workREMOTE Bilingual Spanish Customer Service Representative
100% Remote (equipment provided)
Schedule: Monday-Saturday (1 day off during the week) FULL TIME
Qualifications
2+ years call center experience
Must be Bilingual (Spanish/English)
Job Description
• Assist customers with orders, claims and furnishes information on products.
• Responsible for the entry of customer orders by order deadline that are received by phone, fax, electronically and/or email.
• Responsible for assisting customers in the call queue.
• Responsible for call card processing, order acknowledgements and exception management to prevent order errors.
• Courteously and promptly resolves customer questions and problems or properly refers them to appropriate personnel.
• Assist customers with general UNFI website questions.
• Remain in compliance with established performance metrics that support the optimal UNFI customer experience.
• Provide customers with basic pricing, discounts, billing and shipping information. Assists with outbound call campaigns provided from CC Logistics team. Research and resolve problems with orders and claims.
• Populate data and participate in workflow processes within customer experience Relationship Management (CRM) or other equivalent system, UNFI business systems and other established department systems.
• Support department leadership with dashboard statistics.
• Completes related records, reports and documentation as assigned.
• Work as assigned on customer surveys, sales for performance incentives (Spifs) and other call campaigns.
• Resolve questions, requests, and problems promptly and courteously utilizing the company CRM or other equivalent system for issue tracking and resolution reporting.
• Keep management informed of area activities and of any significant problems.
• Perform other job duties as required.
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
