Remote Account Manager

Must Haves:

• Education: Bachelor's Degree in Engineering (preferred) or Business
• Experience: Five (5) years related experience in Customer Services, Community Relations, Economic & Business Development, or Government Relations.
  • experience in public facing role. Someone who is willing to talk to people and provide good customer service.

Plusses: 

• Utility experience – HUGE PLUS
• Familiarity with ERCOT region – they will most likely have this if they are working in Texas or have worked in a utility company before in the past.

Day to Day:

Responsible for management of wholesale end-use (load) and transmission owner (load and tie line) requests/inquiries, Transmission tie-line (TO-TO), and Generation IPPs once interconnected in assigned geographic area, or by specific customer segment (certain Retail customer interconnections taking transmission service through the operating companies) as directed by company leadership. This position serves as the primary contact for their respective area, for correspondence to RTO questions/requests as listed in the global email box posted in the Transmission Interconnections Requirements. Responsible for logging, analyzing and resolution recommendations to resolve various Interconnection and Local Delivery Service Agreement (ILDSA), TO-TO modifications or questions within established systems, and responding to such interconnected Generator questions. This position serves as the primary subject matter expert for Transmission liaison questions and process contact. This position will also be responsible for performance monitoring, including communication with internal transmission and distribution planning, contract organizations, of both affiliate and non-affiliate Distribution distributed resource facilities impacting the transmission system within an assigned region. This position requires a thorough understanding of the Transmission and Distribution electrical system and its components, Terms and Conditions of Service, as well as General Service tariffs as approved by state regulatory commissions.

This role will be the Transmission liaison coordinator for retail customer solutions, only after Operating Company personnel delegate their assigned responsibilities, to lead Transmission profile compilations with the respective operating company.

The Interconnection Services Account Manager will build trusting relationships with key internal contacts and provide clear and accurate service reliability and power quality explanations. Additionally, this role will work proactively to develop stronger relationships and gather information for Transmission operations and staff to support customer requests.

Essential Job Functions & Tasks:

1. Manage, coordinate and facilitate solutions to support emerging strategic initiatives related to process, accounting, ILDSA, tie-line interconnections, established Gen IPP interconnections (whether affiliate retail or non-affiliate wholesale served), quality of service, ROW, permits, ordinances/resolutions, taxes, siting, complaints, environmental, regulatory, etc.

2. Responsible to coordinate Generation IPP requests to interconnect and/or End User load requests to interconnect, and in both cases, manage RTO tariff processes, internally manage both transmission and distribution teams if applicable, and execute various study templates internally and externally coordination of various generation requests, or load studies to the respective entities according to the tariffs.

3. Serve as the single point of contact for assigned wholesale/transmission interconnections.

4. Proactively lead and interface with wholesale/transmission interconnecting entities in anticipation of significant regulatory/political/industry change. Facilitate and engage System Interconnection Contracts when necessary.

5. Understand electrical units including kW, kWh and kVAR as they relate to billing, capacity, power factor correction etc.

6. Proactively communicate with interconnecting entity on Power Quality and Reliability metrics and engage company staff as needed to address issues or questions.

7. Proactively seek additional revenue and growth opportunities.

8. Evaluate historical delivery point performance and proactively initiate actions to address, making recommendations to leadership.

9. Identify and coordinate new and modified delivery point or generation energy/capacity requests. Provide necessary information to planners so studies can be completed in a timely and efficient manner for both the transmission and distribution areas, as applicable. Help administer and complete load or other modification studies to provide to FERC Interconnection Contracts. Use the automated tools provided to facilitate interconnection requests and align information to their respective assigned region.

10. Support FAC-002 and FAC-001 in assuring we are following our documented processes and storing applicable information in respective document storage systems to aid in future audit support.

11. As directed by Transmission and Distribution Leadership, participate in the marketing of new technologies to support growth opportunities in the customer's service area including support of Cooperative and Municipality economic development.

12. Coordinate discussions and share information to support potential asset purchased from or asset sales in relation to transmission assets. Responsible for the facilitation and general management of asset acquisitions or sales within respective assigned area, related to transmission. Help negotiate terms with  Transmission Asset Strategy, Planning, TOPs, TFS and buyer/seller.

13. Educate others on the effective and economical use of electric energy, as well as, industry restructuring and transmission tariffs. Work with Settlements staff to support customer billing inquiries.

14. Collect customer "needs" throughout the year and share with Interconnection Services, Transmission and Distribution Planning. Manage customer relations

15. Assist System Contracts in preparing applicable study reports to effectuate Facility/Delivery point FERC Agreements, if necessary. Assist the Distribution DER planners where applicable.