Relationship Banker Ii

We are seeking a motivated candidate who is excited about the chance to join our Hyannis Team. The Relationship Banker is the primary customer contact and cultivates customer relationships by offering centralized and comprehensive banking services to enhance the customer experience and product recommendations to help each customer attain their personal financial goals. Additional responsibilities include accurately processing financial transactions, providing product education, opening and servicing accounts and resolving account discrepancies.
ESSENTIAL RESPONSIBILITIES
Relationship Banker I:
• Proactively initiates contact with customers to determine banking needs.
• Accurately processes a variety of transactions such as deposits, withdrawals and payments. Maintains responsibility for cash drawer and follows proper balancing procedures.
• Responds to customer inquiries with a positive attitude and refers problems or concerns to appropriate person for further action as needed. Follows-up to be sure the problem has been resolved.
• Cross-sells the Bank's products and services by tailoring recommendations after exploring customer financial necessities and goals through needs-based conversations.
• Demonstrates and provides customer training and support with all mobile and online banking programs.
• Maintains a quality knowledge of current products, fees, and policies and is able to provide customer education.
• May assist customers with safe deposit boxes.
• Actively participates in the Bank's customer-needs based sales program, both as an individual and a team player.
• Performs all duties in accordance with prescribed regulatory compliance guidelines. Maintains knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable.
Relationship Banker II (in addition to RB I responsibilities):
• Serves as a supervisor in the branch and may be relied upon to oversee the daily operations of the teller line, including proper use of the supervisor override, bank check signing, approval of check cashing/depositing, sound understanding of Regulation CC as it applies to requirements for available funds.
• May assist the Branch with ordering vault cash, preparing cash shipments, daily balancing of vault and ATMs. Understands and honors dual control requirements for cash, vaults and ATMs.
• Cultivates customer relationships by offering banking services and expertise to enhance the customer experience. This includes processing financial transactions, providing account services, and product education.
• May open and close branch office
• Proactively initiates contact with customers to determine banking needs.
• Serves as a Technology Ambassador, providing training and support with all mobile and online banking applications for both customers and branch employees.
• Originates and underwrites consumer loan applications in accordance with the Bank's consumer loan policies and procedures. Originates home equity credit lines under the supervision of the residential mortgage department.
The ideal candidate will possess retail banking experience, a strong commitment to superior customer service, close attention to detail, knowledge of online banking and current technical skills to help troubleshoot common mobile device issues. The successful candidate will also have excellent communication skills and a proven ability to interact effectively with customers. Knowledge of Microsoft Office and an aptitude for mastering new technology is necessary.
Our history of success and commitment to exceptional customer service starts with our employees and we are seeking candidates who share our vision of excellence and distinction. In addition to working with our engaged and exceptional team members, the successful candidate will be provided with competitive salary and incentives and outstanding benefits that include health and dental insurance, 401(k) and tuition reimbursement.
Member FDIC. Member DIF. Equal Opportunity Employer.
Requirements
COMPETENCIES
• Customer Service - Exceptional customer-focused skills to manage difficult and complicated situations; respond promptly to customer needs, requests for service and assistance
• Communication - Ability to interact professionally and clearly verbally and in writing; demonstrate effective listening skills, patience and empathy
• Professionalism - Upholds a consistent professional appearance and demeanor
• Technology - Ability to master required system applications and utilize a variety of mobile devices; comprehensive understanding of mobile and online banking programs
QUALIFICATIONS
Education and and/or Experience
• High School Diploma / GED required; Associates Degree in business or related field preferred
• Relationship Banker I: One to three years of previous retail banking experience in a Teller or Relationship Banker I role preferred
• Relationship Banker II: One to three years of previous retail banking experience in a Relationship Banker role preferred
• Ability to maintain confidentiality with tact and diplomacy