Job Description:
- Empowered to create an exceptional customer experience by meeting customer needs and delivering solutions from initial greeting to fulfillment.
- Continually exceeds customer service standards and expectations of the branch model including memorable greetings, active lobby management, technology on-boarding, and building loyal relationships.
- Educate and engages customers on additional financial solutions.
- Promote and drive high customer service standards to achieve high levels of customer satisfaction.
- Be the face of HarborOne Bank by presenting a professional, friendly and helpful appearance with every customer interaction.
- Independently facilitates and handles complex conversations on all business needs and guides customers to improve their overall financial well-being
- Open new accounts and perform transactions as needed
- Acquire low cost core relationships in consumer and business categories
- Achieve success in all goal categories as assigned. Consistently meet individual performance goals and contribute to team objectives.
- Actively participate in all bank-wide sales campaigns and programs
- Process all transactions including basic teller processing as well as new account opening, loan origination and closings, general maintenance and cross-business referrals
- Provide support as needed to conduct reconcilement in-Branch with Branch Settlement, Debit Cards, ATM, and Recyclers
- Process all transactions including basic teller processing as well as new account opening, loan origination and closings, general maintenance and cross-business referrals
- In the absence of the Branch Manager, may be required to take on additional responsibility to actively run the business
- Leverage problem solving and strong communication skills to resolve customer issues as quickly and efficiently as possible while focusing on deepening customer relationships
- Possesses advanced understanding of financial services, HarborOne products, policies, and procedure and serves as a decision maker
- 3-5 years of retail banking or retail experience.
- Strong attention to detail and the ability to multi-task and balance multiple priorities.
- Excellent communication skills both in-person and over the phone.
- Ability to tailor features and benefits of solutions to customers with varying financial needs.
- Possesses outgoing team ordinated personality with outstanding verbal, written and interpersonal communication skills.
- Self-motivated and exudes confidence with customers while presenting solutions.
- Strong ability to educate and connect customers to alternative channels by leveraging technology.
- Ability to adapt quickly to change.
- Ability to maintain composure and resolve customer complaints and requests independently under high pressure situations.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Desired Skills:
- Prior experience working in a fast-paced sales, retail, hospitality, or banking environment.
- Bachelor’s degree from a four-year college or university.
Compensation:
Benefits:
- Paid vacation and sick time
- Medical and dental insurance
- Pre-tax premium program
- Health Reimbursement Account/Health Savings Account
- Employee Stock Ownership Plan (ESOP)
- 401K plan
- Life Insurance
- Tuition reimbursement and tuition assistance programs
- Short term and Long term disability insurance