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Form of workJob Description
Seward Community Health Center (SCHC) is a federally qualified health center. We welcome anyone in need of quality, affordable healthcare by providing integrated, patient-centered primary care for a variety of illnesses and conditions for the entire family. SCHC is the leading provider of healthcare services in the Eastern Kenai Peninsula, with passionate, dedicated staff who work daily to help increase access to services for our community members. We are seeking to hire additional staff who will add to our ability to make our community and SCHC a better place to live and work.
Benefits designed to encourage self-care and give staff the ability to explore this beautiful state:
- Health insurance with medical, dental, and vision benefits for both staff and dependents
- Short- and long-term disability insurance paid by employer
- Term life insurance paid by employer
- 3% employer contribution to a 401(k)-retirement plan
- 80 hours of paid holidays
- Paid leave accrued biweekly
Essential Duties and Responsibilities
Registration Duties
- Primarily responsible for directing all incoming calls made to SCHC, scheduling of patient appointments and coordinating pre-appointment needs such as labs, health maintenance, and authorizations in conjunction with the RN Case Manager and providers while assuring all needed authorizations (VA, Prior authorizations for imaging, SAR) are obtained for insurance purposes.
- Serves as a liaison between all customers, including patients, providers, and staff.
- Warmly greet patients and visitors as they enter Seward Community Health Center with both eye contact and a smile.
- Ensure optimal customer service to all patients, peers, etc., by maintaining a pleasant tone of voice in all situations, answering the phone as quickly as possible, answering all questions, always portraying empathy, and by returning phone calls as quickly as possible.
- Facilitates accurate and complete collection of patient demographic information.
- Accurately perform registration, complete and update registration to ensure patient workflow is optimized.
- Facilitates continuous improvement of operational efficiency. Provides supervisor with improvement recommendations, communicating observed trends and issues to supervisor.
- Maintains oversight and tidiness of lobby and entrance area and provides aid to patients/visitors seeking information or assistance.
- Ensures that services are provided in accordance with state and federal regulations, organizational policy, and accreditation/compliance requirements.
- Prepares for next day with tasks such as printing of appointment list, preparation of needed paperwork for appointments, confirming appointments, noting alerts for payments and balances, obtaining current insurance coverage, and screening patients for program eligibility for possible reference to O&E Coordinator.
- Ensures that services are provided in accordance with state and federal regulations, organizational policy, and accreditation/compliance requirements.
- Maintains compliance with HIPAA guidelines and discrepancy when handling patient information.
- Performs other related duties as assigned.
Level I Billing Duties
- Negotiates payment from patients and helps them set up an agreeable payment plan and/or refers them to the Outreach & Enrollment Coordinator for screening to determine eligibility for financial assistance.
- Refers patients with high account balances for consultation with the Billing Specialist II or Billing Specialist III to determine payment options.
- Manages patient account balances appropriately to include pre-collections, old balances, and same-day service balances. Posts payments received to patient’s accounts.
- Reconciliation daily of patient payments received and posted.
- Ensures that cash is secured and deposited into safe at end of day.
- Performs patient check-out procedures, including scheduling of follow-up appointments and collecting remainder of patient portion of current charges.
- Clearly explains service charges to customers, reports any charge/payment errors to billing staff, and resolves any errors within the computer system.
- Provides improvement recommendations and communicates observed trends and other issues to their supervisor.
- Performs other related duties as assigned.
Qualifications:
- High School graduate or equivalent required.
- Medical Assistant/Office Specialist certificate from an accredited school of Medical Technical School preferred, or minimum of one year or more of experience in front office duties.
- Demonstrates exceptional verbal and written communications, with strong interpersonal and organizational skills, attitude, and demeanor. Superior telephone communication skills.
- Has excellent customer service skills
- Possesses computer skills with proficiency in data entry and keyboarding skills
- Has knowledge in or can be easily trained in aspects of medical billing, to include Medicaid, Medicare, and Private Insurance
- Has ability to handle multiple tasks ensuring completion with minimal supervision
- Must have good attention to detail
Note: As a recipient of federal funding, Seward Community Health Center (SCHC) requires all staff working on-site to be vaccinated against COVID-19. Medical and religious exemptions may be granted according to SCHC policy.
SCHC is an equal opportunity employer.
Shift: 9:00 am - 6:00 pm, Monday through Friday. Rotating Saturday coverage also required.
