AddressJob TitleRegistration Coordinator
LocationUnited States
Additional Locations
Job Description
BCD Meetings & Events: Web Builder/ Registration Manager
About Us:
At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate, and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.
Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,500+ people are committed to sustainability and driving success for our customers, our business, and ourselves.
We offer a competitive salary and benefits package. Most importantly, we value our people and are committed to your success and continued growth. Learn more about us at bcdme.com/careers.
About the role:
The Web Builder/ Registration Manager is responsible for all aspects of attendee management, communication and attendee database reporting. This position is responsible for supporting the operations team in planning successful meeting and event programs by managing the registration process while maintaining a high level of customer service to the client and meeting attendees.
As a Web Builder/ Registration Manager you will
• Build and maintain registration websites for each assigned event. Oversee all aspects of the website design, keeping close eye on details and client led changes to the site. Included in this process are also invitation and confirmation design and management.
• Design and build websites with advanced needs when requests are made. This includes, but is not limited to background image placement, HTML coding, table creation, background and font color changes, alignment of images, etc.
• Keep abreast of new technologies & ideas that can enhance the process, design, functionality, or manageability of development and maintenance
• Understand Client Brand and how to ensure sites are in compliance.
• Troubleshoot registration issues and answer any questions program managers or clients may have while managing the day to day registration of the program.
• Ensure distribution of host and attendee surveys, compile results.
• Must be able to work via project plan.
Attendee Management:
• Work directly with client prior to website development to assess program reporting needs and client's desired reporting schedule once registration opens. Consult with client to ensure that reporting plan achieves client objectives in the most efficient manner. Recap reporting plan to client and to program manager.
• Ability to identify resources in a complex organization to effectively get results.
• Develop and maintain relationships with all meeting contacts to ensure repeat and new business.
• Setup initial registration call with client to discuss the registration process including costs, air process, registration software capabilities, print products, reporting and other registration steps.
• Oversee and monitor attendee registration process and update program manager, client and Suppliers as needed.
• Manage all aspects of the room block, including but not limited to attrition, additional rooms, and room list accuracy. Communicate rooming details directly to hotel and review associated hotel addendum with purchasing manager and/or program manager.
• Update revised room blocks accordingly in registration database.
• Report final quality control of all event reports for assigned programs to ensure accuracy and completeness.
• Identify travel parameters, perform QC processes on arranged air travel and serve as an escalation point between air team and client for approvals on any flights outside meeting parameters.
• Ensure arrival/departure manifests are accurate and communicated to ground supplier(s), and/or program manager/client.
• Communicate flight changes to suppliers and program manager/client once final manifests have been submitted to team and suppliers.
• Facilitate and manage preparation of name badges when requested.
• Expected to treat colleagues, employees, and suppliers with whom you interact with respect and dignity.
• Responsible for protecting confidential information of BCD Meetings & Events and Client.
• Conduct oneself in a professional and approachable manner at all times.
• Work independently in the absence of supervision.
• Assumes and performs other duties and responsibilities not specifically outlined herein, as requested.
You Have:
• 2 plus years of registration management or comparable experience required (i.e. event registration, administrative, hotel rooming block etc.)
• 2 plus years hands on experience building websites utilizing various web design technologies preferred (Dreamweaver and Photoshop).
• Hands on experience with web development in any registration technology a plus. (SignUp4, Cvent StarCite or Cvent)
• Ability to quickly adapt to and learn new technologies, design methodologies and web development languages and standards.
• Bachelor degree preferred
• Proficient in Microsoft Word, Excel and PowerPoint
You should know:
• This role is virtual and operates in the ET time zone.
• Our standard working hours are 8:30 AM -5:30 PM with an hour break.
•Covid vaccination might be required for this role.
How to apply:
Click ‘Apply Now’ to be considered.
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Area of InterestMeetings & Events
