Registrar's Assistant (Partial Remote Eligible)

Main Campus - Boston, MA
R09983
Located in Boston's historic Fenway area, Simmons has a strong tradition of empowering women and challenging traditional gender roles. Simmons University was one of the first higher education institutions to prepare women to become leaders and has evolved to become a university offering a women's undergraduate program and graduate programs open to all.
You're joining our community at an especially exciting time as one of our strategic goals is to become the most inclusive campus in New England. You'll find that people who work here are truly committed to our mission of preparing students to become champions of social justice and leaders in their professions and their communities. This commitment and pride make for a dynamic workplace. Simmons University is committed to inclusive excellence in all aspects of an individual's community experience.
As a university committed to diversity, equity, and inclusion, Simmons encourages applications from all under-represented groups. Simmons is committed to creating, developing, promoting, and enhancing inclusive hiring practices-at all levels, for all positions-ensuring diverse talent pools and the delivery of a consistent positive candidate experience. Simmons is an equal opportunity employer and is committed to continuing to develop a more diverse faculty, staff, student body, and curriculum.
JOB SUMMARY
The Office of the Registrar is looking for a Registrar's Assistant to support the daily operations of the Registrar's Office, with a primary focus on general office triage. This position is responsible for greeting and assisting all customers who visit, call, and email the Registrar's Office. Reporting to the University Registrar, the Registrar's Assistant provides support and oversight of the cross-registration process, coordinates and manages New Student Registration, maintains the Office of the Registrar website, monitors the consent@simmons.edu email address, and the processing of registrations and add/drop forms.
ESSENTIAL JOB FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Customer Service:
In collaboration with another Registrar's Assistant, greet students, faculty, staff, and guests when they enter the office;
Serve as one of two points of contact for front office triage.
Respond to all inquiries and questions via all modes of contact;
Promote a friendly and inclusive atmosphere;
Communicate university policies and procedures to various constituencies, including but not limited to students, parents, faculty, and staff); and process registrations and add/drop forms.
Administrative Operations:
Collect and distribute daily mail;
Monitor the registrar@simmons.edu inbox;
Process registrations and add / drop forms;
Will work collaboratively across academic and administrative departments to ensure consistency of information and policies within the University's Academic catalog.
Technology Liaison:
Works collaboratively with the Office of Technology to resolve issues in the student information system and/or the student portal and troubleshoot issues, serves as the lead role for the Registrar's Office on data cleanup efforts.
Liaison to Student Financial Services. Address discrepancies of student types, making changes as necessary. Perform credit audit each semester to address discrepancies between academic and billing credits. Identify and resolve all duplicate accounts.
Provides customer service to students, faculty, staff, and fellow administrators, in person, over email, and on the phone with questions about registration/records, courses, curriculum requirements, etc.
OTHER DUTIES AND RESPONSIBILITIES
Other duties as assigned
REQUIRED QUALIFICATIONS
Bachelor's Degree required
Successful experience interacting with culturally diverse populations
PREFERRED QUALIFICATIONS
Working knowledge of Student Information System- Workday preferred
1-2 years of directly related experience in a Registrar's Office preferred
COMPETENCIES
Experience in understanding administrative registration matters across higher education
Strong organizational and analytical skills
High standard of professionalism and customer service to the general public, students, faculty, and Staff
Proven ability to follow instructions and complete assigned projects and related tasks
Detailed-oriented, and customer service driven
WORK ENVIRONMENT & CONDITIONS/PHYSICAL DEMANDS
Hybrid eligible for up to 2 days of remote work
Typical environment is an office setting with moderate noise.
Physical activities required are finger dexterity, which is necessary to operate equipment used in the position, as well as talking, seeing, and hearing. Walking, sitting, bending/stooping, pushing/pulling, and minimal unassisted lifting (up to 20 pounds) associated with the job duties are required.
Occasional weekends required
Desired Competencies
Communication
Time Management
Collaboration
Personal Effectiveness/Credibility
Flexibility/Adaptability
Required Application Materials
Resume
Cover Letter
Salary Grade
H05
Instructions to Applicants : Please upload all applicable application materials (e.g. resume/cv, cover letter, writing sample, teaching philosophy, etc.) in the Application Materials box on page 2 ("My Experience") of this application. Documents can be uploaded individually or as a combined document (e.g. PDF).
Simmons University is committed to inclusive excellence in all aspects of an individual's community experience. As a university committed to diversity, equity, and inclusion, Simmons encourages applications from all under-represented groups. Simmons is committed to creating, developing, promoting, and enhancing inclusive hiring practices-at all levels, for all positions-ensuring diverse talent pools and the delivery of a consistent positive candidate experience. Simmons is an equal opportunity employer and is committed to continuing to develop a more diverse faculty, staff, student body, and curriculum.
To apply, visit https://simmons.wd1.myworkdayjobs.com/en-US/Simmons-Careers/job/Main-Campus---Boston-MA/Registrar-s-Assistant--Partial-Remote-Eligible-_R09983
Located in Bostons historic Fenway area, Simmons College is a small, private, non-sectarian College which has educated students for enriching careers and purposeful lives since 1899. Working at Simmons means joining a collaborative, diverse and mission-driven community of educators and professionals.
We prepare students to be leaders for themselves, their communities and the world. Our faculty and staff members lead by example - sharing a commitment to excellence and putting the students first.