Assistant Registrar (Scheduling Specialist), Office Of The Registrar

About North Shore Community College:

North Shore Community College is a diverse, caring, inclusive community that inspires our students to become engaged citizens and to achieve their personal, academic, and career goals through accessible, affordable, rigorous educational opportunities that are aligned with our region's workforce needs and will prepare them for life in a changing world. NSCC is one of 15 Massachusetts community colleges, which serves the 26 cities and towns north of Boston. Since its founding in 1965, NSCC has grown from a single leased building to an urban campus in downtown Lynn and a suburban campus in Danvers, and from five to 80 academic programs of study. Nearly 50,000 students have graduated from NSCC. The college is accredited by the New England Commission of Higher Education (NECHE).

Job Description:

Assistant Registrar (Scheduling Specialist), Office of the Registrar

Danvers Campus. Evenings, Saturdays and Remote work as needed.

MCCC Unit Position, Grade 2

12 month benefited position

SALARY:Anticipated starting salary is $45,559.00 - $50,000.00. Actual salary will be commensurate with education and experience in accordance with the MCCC/MTA collective bargaining agreement. Full time benefited employees at North Shore Community College are eligible for a comprehensive benefits package offered through the Commonwealth of Massachusetts. Click HERE for a highlight of these benefits.

GENERAL STATEMENT OF DUTIES:

Under general supervision, the Scheduling Specialist serves as the primary front-facing professional in the Office of the Registrar, delivering a wide variety of services related to forms, official documents, and information about general functions. They also assist in drafting the college schedule. The Scheduling Specialist is responsible for implementing work activities, preparing/processing documentation, answering questions, providing and distributing information to various NSCC constituencies, and maintaining records. Performs related work as directed.

DUTIES AND RESPONSIBILITIES:

• Serves as primary respondent for the Office of the Registrar inquiries and leads delivery of Registrar services to students, faculty, staff, and the public. Responds to in-person, virtual, written, and phone inquiries. Ensures timely and accurate responses for inquiries. Coordinates staffing to ensure adequate coverage of services.
• Develops and maintains communication templates.
• Responsible for implementation of academic course schedule using available electronic tools. Trains college staff on procedures and methods. Enforces institutional guidelines for scheduling and provides guidance to departmental schedulers.
• Monitors reports to manage section accuracy and provides updates.
• Troubleshoots room conflicts, teaching conflicts, and space management issues. Identifies system errors and resolves them.
• Creates and publishes final exam schedule in coordination with area Deans.
• Processes Office of the Registrar forms and ensures accuracy. Indexes student documents.
• Provides information regarding FERPA procedures and compliance to students. Enforces FERPA regulations and reports violations to the Registrar.
• Issues official transcripts and disburses replacement diplomas.
• Monitors and processes complete withdrawals. Liaises with Student Financial Services to update records.
• Monitors requests for duplicate record review. Processes updates and corrections and notifies appropriate stakeholders.
• Processes College Catalog requests for updates as assigned.
• Posts approved transfer credit and provides updates to students.
• Responsible for all NECCUM processing and coordination. Serves as NECCUM representative for the Office of the Registrar.
• Processes course substitution requests. Stores course substitutions in SIS and notifies student and advisor of approval. Applies approved blanket waivers as appropriate.
• Supports Commencement operations and responds to Commencement inquiries.
• During peak periods or periods of staff vacancies, provides task support to Registrar staff as assigned.
• Serve on college committees as assigned.

SUPERVISION RECEIVED:Reports to the Registrar or designee

Requirements:

• Bachelor's degree in Education, Psychology, Computer Science, or related field; with 3 years' experience and/or training involving college registration, academic advisement, administrative work in an academic environment, general office administration, or personal computer operations; or an equivalent combination of education, training, and experience.
• Excellent verbal and written communication skills.
• Must be able to use various electronic platforms to communicate, assist and evaluate students.
• Must have the ability to work some evening and Saturday hours as needed.
• Ability to work effectively within a fast-paced, rapidly growing, intense, and multifunctional office environment.
• Strong organizational and analytical skills.
• Ability to commute to any NSCC campus for meetings, programs and events.
• Successful experience interacting with culturally diverse populations.
• Candidates will be required to pass a CORI/SORI and/or a National background check as a condition of employment.

Preferred Qualifications:

• Working knowledge of Student Informational Systems desired. Knowledge of Banner preferred
• Strong knowledge of the community college system working with individuals of diverse backgrounds.
• Bilingual in Spanish is preferred.

Additional Information:

North Shore Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in it programs and activities as required by Title IX or the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Action of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquires or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, Nick Royal, the Massachusetts Commission Against Discrimination or the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. North Shore Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act, which can be found on the disclosure page of the College's website by clicking here.

Application Instructions:

Please submit a resume and cover letter indicating how your experience matches the requirements of the position.