Regional Tax Program Coordinator

Summary: KYCC is looking for a Regional Tax Coordinator to oversee the expansion of VITA services and to increase the amount of tax credits, like Earned Income Tax Credit and Child Tax Credit, accessed in targeted areas in the County of Los Angeles.The Regional Tax Coordinator will oversee grant applications, contracts, budgets, reporting, and deliverables. The Coordinator will work closely with vendors, subcontractors, community based organizations, county and state agency staff, other state grantees, and Fiscal staff to ensure alignment between work plans, budgets, spending and program activities. The Regional Tax Program Coordinatorwill also ensure KYCC achieves the expected outcomes. This includes growing and nurturing regional partnerships, VITA site management trainings, budgets, deadlines, expenditures, sub-grantee contracts and manage all reporting requirements on grant activities.

Duties / Responsibilities:

Program Leadership

• Lead overall VITA program design, implementation, strategic planning and program growth;
• Effectively lead the implementation of free tax preparation assistance the County of Los Angeles, as a leader in the VITA/EITC field;
• Design and deliver high quality training to partner VITA Sites’ site coordinators;
• Provide capacity building opportunities, technical assistance and support to the VITA/Free Tax Prep LA coalition to ensure high quality free tax preparation services are provided to the community;
• Manage VITA volunteer training for the region, in partnership with VITA Sites, IRS and volunteers;
• Management of volunteer coordination processes to support 500+ volunteers at over 30 community based organizations by creating management tools, communication standards, and volunteer management best practices adoption;
• Maintain knowledge and expertise of tax law and tax filing requirements, with consideration of implications on communities served while developing program strategies to achieve target outcomes of families attaining financial stability;
• Build and expand strategic asset building linkages at tax sites, specific to county needs;
• Oversee grants to over 30 community based organizations across county, ensuring compliance, and reporting;
• Ensure successful client survey data collection, aggregation, analysis;
• Provide software technical assistance and troubleshooting to VITA sites; and
• Provide reports on program metrics, including tax preparation data points, demographics, asset support and uptake trends, and other program results as needed.

Partnership and Collaborative Management

• Develop strategic partnerships with organizations, programs, businesses, colleges and universities, local and national partners which support the Tax Program and KYCC’s goals including, but not limited to, community-based organizations, municipal and county agencies and the IRS SPEC division.
• Represent the Tax Program at coalition meetings, events, and other convening’s across the region, state and country to strengthen our collaboration, outreach, and advocacy partnerships; and
• Serve as a broker with Internal Revenue Service (IRS) to plan volunteer training, implement quality assurance procedures, monitoring site performance, and planning for coalition needs.

Other expectations:

• Oversee and manage all activity in the planning, development, implementation, monitoring and supervision the program that are consistent with local, state, federal, and private contract requirements;
• Ensure that program functions in a manner that satisfies contractual obligations by maintaining all program documentation and program files including maintenance of all documents, files, client in-take /agreements, correspondence and other contact lists, reports and contracts;
• Program Promotion and Community Education: Develop and manage program trainings, presentations, outreach assets, community meetings and events pertinent to the program;
• Maintain and develop partnerships necessary to the success of the Program including acting as liaison between KYCC and community based organizations, as well as developing relationships with the social service, government agencies, and elected officials for growth and promotion of the program.
• Generate timely and accurate reports on the status of program operations;
• Deliver consistent quality of services by developing and maintaining an environment that promotes excellence in all operations;
• Develop evaluation method to assess program strengths and identify areas for improvement;
• Analyze community needs as it relates to KYCC’s mission and identify program development areas;
• Program fund development and fiscal oversight with budget development and reporting for program sustainability;
• Develop and implement process improvements to increase program efficiency; and
• Work on outreach strategy with the KYCC’s VITA program, Communications team, and Free Tax Prep LA Committee.

General Duties and Responsibilities:

• Demonstrate and encourage a professional and positive attitude in all job-related activities;
• Accomplish all work activities in a safe and timely manner within assigned guidelines and consistent with KYCC’s Personnel Policies and Operating Procedures;
• Complete other tasks as assigned by the supervisor which are consistent with the definition and intent of the job description; and
• Carry out supervisory responsibilities in accordance with KYCC’s Personnel Policies. Responsibilities include training employees; planning, assigning, and reviewing work; problem solving; appraising performance, both formally and informally.

• Attend relevant meetings and training.
• Other duties as assigned by the CEDS Manager.

Minimum Requirements / Qualifications (All applicants MUST meet the minimum qualifications):

• A high school diploma or equivalent with 2 years of work experience.
• Ability to receive required VITA tax filing certification for Basic and Advanced courses; Training will be provided.
• Bilingual capacity (English/Spanish).
• Strong understanding of and commitment to working with a multicultural community.
• Demonstrable knowledge of Excel, Word and Outlook.
• Strong customer service experience.
• Ability to work collaboratively with others and a willingness to participate fully in a team process.
• Ability to exercise independent judgment, multi-task and problem solve.
• Strong interpersonal, organizational, written and communication skills.
• Demonstrable working knowledge of the use and operation of personal computers.

Desired Qualifications:

• An Associate’s or Bachelor’s degree in Accounting, Economics, Business Administration, Finance, or other-related field from an accredited College or University.
• Previous experience managing or volunteering at a VITA site.
• Demonstrable knowledge and skill in personal income tax filing.

KYCC is an EOE & E-Verify Employer.

Job Type: Full-time

Pay: $26.00 - $32.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Vision insurance

Experience level:

• 2 years
• 3 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• Project management: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person