Regional Spa Manager

At Hand and Stone, opportunity knocks.

Hand & Stone Massage and Facial Spa of Strongsville, West Lake, Rocky River, and Beachwood Ohio is seeking a Regional Spa Manager help drive sales!

We are growing rapidly and have become an addition to an already successful franchise system with over 550 locations across the US and Canada

We are currently seeking an energetic and reliable Regional Spa Manager to help us run our operation in Strongsville, West Lake, Rocky River, and Beachwood!

Do people often describe you as a dynamic leader or fantastic motivator? Have you always wanted to have the power to be hands-on and develop an amazing culture in your workplace?

As the Regional Spa Manager, you will direct and organize the overall operation of the spas to maximize profits through exemplary customer service and customer satisfaction. You are directly overseeing the two locations and driving operations through the existing Spa Managers. Our ideal Manager will understand the necessity of collaboration and guide the managers and team to operate with peak efficiency through coordination, communication, and cooperation.

The individual in this position is responsible and accountable for certain aspects of daily operations with a focus on achieving sales targets (with an eye for effective marketing strategies) and delivering an exceptional level of customer service. We believe in performance-based remuneration, so if you are constantly striving to achieve, want opportunities to be creative, and to own your personal progress, then you found the right place to work!

Please come join us if you:

• Have a great personality and excellent interpersonal skills!
• Are a self-proclaimed genius in sales and marketing. We need someone who can help us grow our business and maximize profit and revenue
• Are a dynamic leader who can manage a diverse staff
• Have great communication skills and connect well with staff and stakeholders
• Consider yourself to be an excellent organizer (we want the spa to run effectively and exceed our customers expectations)
• Are an empathic individual who can put yourself in someone elses shoes
• Spa experience is a plus, but not required! We will teach you everything you need to know to be successful in the spa industry

Responsibilities:

• Overcome objections during the sales process and increase the membership base
• Create marketing strategies aimed at maximizing revenue and profits
• Perform data analysis that drives business decisions and success
• Use sound judgment, work independently, with minimal supervision.
• Plan and direct to meet the daily needs of the operation.
• Track staff schedules efficiently to optimize capacity, revenue, and profits.
• Maintain the utmost cleanliness and soothing ambiance of the premises
• Manage inventory effectively
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
• Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures.
• Motivates and empowers the team to achieve high standards.

What’s in it for you?

• A great opportunity to implement creative strategies to help our new spa become as successful as possible!
• Competitive compensation
• Commission opportunities and generous bonuses
• Employee discounts