Spa Assistant Manager- Springfield

Company	Glo TanningSee more
Address	Springfield, OH
Form of work	Full-Time
Category	Real Estate

Job description

IF YOU ARE COACHABLE, HIGHLY MOTIVATED AND RESULTS DRIVEN WITH EXCEPTIONAL LEADERSHIP SKILLS, WE ARE LOOKING FOR YOU!

Overview

A Glo, Associate leader is responsible for overseeing day to day functions of the store. You will provide ongoing support and training focusing on overall store performance, cleanliness, sales, and upholding the Glo standard. You must possess a high level of communication skills, a positive leadership style, being the team “cheerleader.”

Requirements

REQUIRED CRITERIA TO MEET: Meet and exceed personal sales goals, create and develop glo-ing reviews for salon culture and the overall salon reputation throughout both employees and clients, confidently and correctly performing all associate leader duties

IN-STORE REQUIREMENTS: Full time, ranging from 32 - 38 hours per week, required in salons. Schedules should be based on salon needs and necessary requirements. Availability is open and flexible to assist with nights, weekends and mandatory necessities to the salon; works at least a minimum of one night or one weekend per week unless every team member is fully trained, Available by phone during salon hours and calls back in timely manner

JOB RESPONSIBILITIES

Sales

Assists in reaching team sales goals

Distinguishing areas of missed opportunities with each employee

Daily sales are checked

Providing recognition and praise for stand out occurrences

Minimize client cancellations

Management

Employee satisfaction, growth and retention is main focus

Shift Coverage when needed as a last resort

Prepare Monthly Team Meetings with Store Leader

Effective implementation of tasks given by Store Leader regarding:

New and existing policies and procedures
New hire training and shadowing
Continued training with existing employees

Follow up on tasks and training

Informs Store Leaders of issues in salon

All issues/concerns/negative comments expressed to you from a staff member or client must be communicated to management within 24 hours.

Biweekly calls with District Leader

Customer Service

Exceptional customer service throughout the entire staff

All client issues are handled within 24-48 hours and all clients are satisfied; Follow up with Guest Services for issues needing handled

Receive only ‘glo-ing’ reviews on social media

All team members are fully aware of what they can do for clients and know when to call Guest Services

Cleanliness & Maintenance

Biweekly Mock Audits of the salon; shares feedback with store leader

Verifies deep cleanings have been completed in the store

Store Audits must receive 90% (done monthly by district leader)

Troubleshoots and helps repair equipment when capable and trains team to do so; equipment issues are communicated to maintenance team immediately; Update and follow up daily on maintenance issues

Compensation

$17.50 to $22 per hour blended pay!

Hourly pay PLUS BONUSES!!!!!!!!!!

Benefits

Free luxury sun spa services

50% off products

Continuing education opportunities

Commission & Bonuses

Leadership advancement positions

Growth Opportunities throughout company

OWN YOUR FUTURE: EMPLOYEE COMPANY GROWTH PROGRAM!! - Become a Glo owner after three years in good standing with Glo

Company Gatherings - We host an annual Glovention event to celebrate your success and accomplishments

Glo Tanning is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Refer code: 7479202. Glo Tanning - The previous day - 2023-12-29 09:56