Address
Title: Regional Operations Manager
Location: Houston, TX, US
Job Type: Full-time with Benefits
Who We Are
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Overview: This job description supersedes all previous job descriptions for this role and is subject to
change. Responsibilities include but are not limited to the items listed below.
Day to Day Responsibilities:
- Resolve operational issues with FOSS, including, but not limited to, the following:
o Dealer performance
o Regional Support and Communications
- Adhere to all Quick Lane brand standards.
o Personnel Required Standards
o Quick Lane Dealers’ Operating Standards, including safety and cleanliness.
- Provide direct in-dealer (OJT) training and mentoring for all FOSSs.
- Provide ongoing in-store support and development training with FOSS personnel monthly.
o Quick Lane processes and programs
o Lead, develop, train, and coach.
- Ensure FOSS completes weekly administrative duties accurately and on time.
o Advance scheduling of visits (Outlook Calendars)
o SSR Updates
o Action Plan creation and updates
o STARS Training up to date.
o Copy Dealer Management and Regional Personnel in visit summaries. (SRM, SRS)
- Create and deliver annual performance reviews for assigned Field Operations Support Specialists
o Develop personal growth and performance improvement plans.
- Deliver all Quick Lane & QLE/LPE Performance Objectives in the Region
- Analyze Quick Lane performance in your assigned Region monthly and create action plans for
underperforming Quick Lane locations.
- Function as the primary Quick Lane contact with the assigned Regional Management
o SPM, CXM, and NDM
- Support the launch and handoff of newly opened Quick Lanes.
- Provide in-dealer QLE launch training.
- Make recommendations to senior management.
- Provide fill-in support for Quick Lane and QLE stores if the FOSS is TBD or off-duty.
- Conduct annual business plan meetings with Quick Lane stores.
o Develop plans to achieve dealer and regional objectives.
o Drive KPI Performance in assigned Regions.
- Personally provide in-store operational support for high-profile and struggling Quick
Lanes.
o Assign FOSS to Quick Lane stores and drive performance.
o Review action plans for milestone completion and identify issues/opportunities.
- Request classroom critical skills training as needed within the Region.
- Achieve consumer experience standards as prescribed by FCSD within the assigned Regions.
- Support Quick Lane special projects and initiatives.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Please note, MSXi did not provide any salary data for this position. If there is a salary range included in the posting the data was estimated by the job posting site and does not reflect our company's actual salary ranges. Actual starting salaries are determined based on job requirements and level of experience.
Apply NOW!!!
#MSXNAJobs
#LI-AA1
