Regional Manager, Cruise Ship Operations

Bags, a SP+ Company, is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

For the past 25 years, Bags® has dedicated itself to answering the question: How can we make travel easier? This commitment has spurred the development of innovative travel solutions deployed across over 250 U.S. cities, earning the trust of major airlines, cruise lines, and renowned hotels and resorts. Annually handling more than 5 million checked bags, Bags has become synonymous with reliable and efficient travel services.

Saying Bon-Voyage to Stressful Cruise Travel!

Embarking on a cruise should be a joyous experience, and Bags ensures it stays that way. Partnering with top cruise lines, we provide passengers with an unparalleled journey by eliminating the hassle of carrying luggage. 

• Bags VIP Luggage Delivery service seamlessly transports bags from the airport to the cabin and, upon disembarkation, directly to passengers' front doors.
• Bags Onboard Airline Check-In service allows passengers to check into their return flights while onboard, ensuring a luggage-free debarkation process and granting passengers priority debarkation.

TheRegional Manager, Cruise Ship Operations holds a pivotal role in overseeing our Command Center and Cruise Line Operations. 

MAIN RESPONSIBILITIES

• Oversee Bags’ VIP baggage/luggage delivery services and airline check-in operations to ensure that customers have all the requisite information to utilize our service offerings.
• Manage a 24/7 team of Support Center Specialists, handling scheduling, distribution, and delegation of work.
• Recruit, hire and develop new team members.
• Oversee day-to-day operations, including deploying new ships offering services and managing Bags' VIP baggage/luggage delivery services.
• Provide leadership and direction for cruise line operations, working with port and cruise line partners to develop and implement operational plans.
• Analyze operational trends, track key metrics, and prepare reports for senior leadership.
• Build and develop relationships with cruise line partners, identify business opportunities, and gather market intelligence for cruise operations.
• Oversee the development and attainment of regional operating plans, budgets and forecasts.
• Manage the launch of future cruise programs, overseeing project management, training, marketing, and collaboration with stakeholders.
• Provides direct and indirect supervision of all operations staff, establishing goals and objectives, measuring performance, and ensuring an effective, customer-oriented service level is attained.
• Identify and cultivate new business opportunities, increasing the number of active travel advisors and agencies within your assigned territory.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent; 2-4 years of college preferred.
• Prior experience in a supervisory or management role in cruise operations is required.
• Strong leadership skills with the ability to work independently.
• 2 years of Event Management preferred.
• Cruise Operations experience preferred.
• Proficiency in Word, Excel, Outlook, and Google Applications Suite; Experience with Infinium/AS400 highly desirable.
• Valid state-issued driver’s license with a current address and acceptable driving record.
• Analytical, problem-solving, and technical skills are essential.
• Effective communication, both oral and written, and strong customer service orientation.
• Ability to adapt to changing work environments and demonstrate sound judgment and professionalism.

In summary, Bags® not only transforms cruise travel for passengers but also offers a challenging and rewarding career for a Cruise Ship Operations Director. If you have a passion for travel, strong leadership skills, and a commitment to guest satisfaction, we invite you to join our dynamic team and be part of shaping the future of stress-free travel experiences.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.