Regional Maintenance Manager

Millennia Housing Management is seeking an experienced Regional Maintenance Manager to cover a portfolio of properties in the Jacksonville, FL region. This is a full-time position, with an excellent benefits package and attractive salary. We are looking for a person with a passion to provide top-notch service to our residents while performing a job that they love and excel in. In this role, you will train new maintenance staff, provide coverage for properties that are short-handed, provide additional support in turning apartment units for occupancy and inspections. Be prepared to travel! This position covers multiple properties and you may be asked to assist with additional properties within the company if needed. This position requires five or more years of hands-on experience in carpentry and drywall/plaster, plumbing, electrical, HVAC with heat pump experience, painting, landscaping, and apartment preparation. HVAC certification required CPO preferred.

Essential Functions and Responsibilities

• The position requires some on-call responsibilities along with occasional overtime at the assigned location and nearby properties.
• Ability to positively interact with a wide range of people
• Ability to lift up to 50 pounds
• Ability to travel both locally and overnight 50% to 90% of the time depending on operational needs and portfolio location.
• Must be available for overnight stays of 4 nights or more.
• Ability to drive, own and insure a personal vehicle

• Help maintain the cleanliness of the facility and grounds
• Must be able to install or assist with the installation of appliances
• Exterior/ Interior painting and caulking, light drywall repair
• Ability to physically manage painting, pressure washing, blower breezeways, and parking lots
• Walkthrough upcoming or newly vacant units to forecast repairs.
• Walk completed units to create “punch” lists or quality control checklists.
• Assist with the removal of trash or belongings in vacant units.
• Perform quality control on all systems, appliances, and aesthetics (e.g., matching knobs, closet rods installed, blinds are the same color/style, etc.) to ensure the apartment meets move-in standards.
• Assist in prepping units for painting by performing breakdown and put-back of electric and switch plates and other items as assigned.
• Assist with the diagnosis and assist with minor and routine maintenance/repair, as directed, involving, but not limited to:
• Electrical and plumbing (including water lines)
• A/C and heating systems (both electric and gas)
• Electric and gas appliances (washers, dryers, stoves, ovens, refrigerators, water heaters, etc.)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience

• The Area Maintenance Technician must have five or more years of hands-on experience in carpentry and drywall/plaster, plumbing, electrical, HVAC with heat pump experience, painting, landscaping, and apartment preparation. HVAC certification required CPO preferred.
• Must have reliable transportation as necessary to safely and effectively carry out the responsibilities listed above.

• Must be willing and able to travel. Generally, travel commitments are 1-3 days maximum; however, they may occur weekly.
• Excellent communication skills are critical, including verbal and written.
• Must possess superior customer service, communication, and interpersonal abilities.
• Ability to analyze complex problems, propose workable solutions, and implement corrective actions in all situations.
• Able to influence effectively; gain support for new ideas and approaches across multiple stakeholders with varying agendas and shifting priorities
• Superior analytical and problem-solving capabilities.
• A strong strategic and business mindset.
• Excellent organizational skills.
• Knowledge of apartment building maintenance.
• Knowledge and skilled in minor repairs and hand tool use.
• Demonstrated knowledge and ability to diagnose and repair routine maintenance issues.
• Knowledge and ability to operate power tools.
• Ability to manage difficult or emotional customer situations; respond promptly to customer needs; Solicit customer feedback to improve service; respond to requests for service and assistance; and meet commitments.
• Ability to prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; and develop realistic action plans.
• Ability to focus on solving conflict, maintain confidentiality, and keep emotions under control.

• Ability to balance team and individual responsibilities; exhibit objectivity and openness to others’ views; give and welcome feedback; contribute to building a positive team spirit.
• Ability to follow instructions and respond to management directives.

Work Conditions & Physical Demands

• Work is performed indoors and outdoors in a residential setting with regular exposure to cold, heat, noise, people, and equipment.
• Able to work independently or as a team member and support managers with special projects.

• Strong collaboration skills – works well across functional areas—excellent relationship-building skills; able to collaborate with various levels of the organization.
• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 80 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.