Regional Housekeeping Director, Resorts

Position: VP - Resort Housekeeping Ops (West division)

Salary: $105K - $125K per year

Resort Ops experience required

Regional Director of Operations, Resorts Housekeeping

Oversee and support HHS housekeeping operations at multiple resorts across a region. Motivate on-site management teams and drive success by creating a positive culture and implementing HHS programs and ensuring that policies and best practices are followed.

Responsibilities

• Protect and support HHS standards for quality at all of the facilities across multiple regions
• Direct and organize budgetary performance to maintain costs and maximize profits
• Negotiate and implement contract renewals and addendums with costings that are consistent with company guidelines
• Champion new programs and initiatives to drive adoption at the account level
• Manage job sites that have excessive workers compensation activity to create a safe work environment
• Execute and implement startup processes for new accounts
• Set clear expectations and performance goals and drive compliance across multiple accounts
• Coach and mentor direct reports to drive success and create a pipeline of promotable leaders for future growth
• Foster positive relationships between HHS and partner facility administration
• Analyze data and make adjustments to meet facility, budget, and compliance goals
• Provide hands-on assistance as needed to support positive outcomes

Skills

• Interpersonal Skills: Ability to interact with individuals at all levels of the organization
• Communication: Effective written, spoken, and non-verbal communication
• Customer Service: Service-oriented mentality with a focus on exceeding expectations
• Professionalism: Maintain a positive and professional demeanor
• Decision Making: Ability to quickly make sound decisions and judgments
• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
• Team Player: Willingness to provide support where needed to achieve outcomes
• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

• 2+ years of experience managing operations across multiple locations
• Computer skills including word processing, spreadsheets, email, and ordering platforms
• Ability to travel a minimum of 75% of the time
• Must be willing to relocate for promotion opportunities

Not Required But a Big Plus

• Proficiency in languages other than English, especially Spanish
• Familiarity with OSHA and other regulatory guidelines

What We Offer

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee assistance program (EAP)
• Employee resource groups (ERGs)
• Career development and ongoing training

Important to Know

• Veterans and candidates with military experience are encouraged to apply.
• HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

Who is HHS

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.

We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.