Regional Director Endoscopy And Pain Services

The Regional Director of Endoscopy and Pain Services reports directly to the Vice President of Surgical Services and works in collaboration with the Chairman/Chief of Gastroenterology services and other directors, as well as with entity leaders (CEO, CMO,CNO, other key stakeholders) and Surgical Services managers across Baystate Health and Baystate Health partners. The director is accountable for the effective management and administration oversight of gastroenterology and Pain Services at all Baystate Health entities (BFMC, BWH, BNH, BMC). The director is accountable for the effective management and administration oversight of the Pain Center and all Pain Services for Baystate Health, as well as fostering a unified approach to patient care, while supporting a Culture of Safety.
The Regional Director of Endoscopy and Pain Services develops strong relationships with referring providers and their staff, promotes and ensures excellent customer service, proactively assesses market trends and opportunities, and drives continuous process improvement efforts. The director is also responsible for assuring that services are provided in a safe and efficient manner in accordance with federal, state, local, and other associated accreditation entities and regulations.
The Regional Director of Endoscopy and Pain Services directs the allocation of efficient resources, prepares and maintains operating budgets, oversees development and implementation of policies and procedures, and directs overall staff engagement and development activities, through the use of SGNA Standards and Position Statements, ASPAN Perianesthesia Nursing Standards, Practice Recommendations and Interpretive Statements; and ASPMN Position Statements and Joint Statements. The director is also responsible for assuring that services are provided in a safe and efficient manner in accordance with federal, state, local, and other associated accreditation entities and regulations.
This position will work closely with other leadership positions throughout the organization and must have a strong ability to work as a team member and communicate effectively at all levels throughout the organization in order to effect the successful completion of the short and long term objectives of Baystate Health.
The ideal candidate will have a strong working knowledge of employee engagement practices, management practices, process improvement, diversity, as well as the ability to support the organization's mission and operating principles.
MANAGEMENT / OPERATIONS: Oversight responsibility for the technical operations of imaging services at all Baystate Health entities; includes affiliated imaging partners (as appropriate). Incorporates operational practices that include LEAN principles, and staff engagement to deliver and meet/exceed quality, safety, financial, and patient experience targets. Strategically utilizes local, regional and national benchmarks and networks to advance services.
Supports and promotes access to services (schedules of staff and equipment), development and oversight of policies and procedures, equipment maintenance/service and vendor relationships, patient and referrer satisfaction, and overall operating efficiencies.
Establishes and maintains an environment/culture that is committed to promotion of the Baystate Health operating principles, high standards of quality care, patient safety, and customer service.
STRATEGIC / BUSINESS DEVELOPMENT: Collaborates with senior management team, medical leadership, and staff to develop strategic priorities and plans to implement new programs/services, manage expenses, and grow outpatient volumes, revenue and contribution margins. Forecast future growth opportunities and emerging technologies necessary to effectively manage volumes and ensure the provision of the highest possible level of clinical quality. Establish and maintain strong/positive relationships with referring physicians and their office staff, vendors, and other department staff throughout the hospital in order to promote services, address critical issues, attract and retain customers, and ensure communication of new technologies/services, successes, improvement initiatives, and department needs. Manage customer service and service recovery efforts as necessary; train and oversee staff to handle situations directly and appropriately. Collaborates with Physicians and Nursing colleagues to facilitate the schedule each day, especially with add on emergencies.
QUALITY & PERFORMANCE IMPROVEMENT: Establishes and monitors quality assessment and improvement plan to assure professional and technical competence, as well as the efficiency and effectiveness of operational systems. Maintains a quality control program to monitor personnel qualifications, training, performance, equipment and facilities. Maintains and promotes expertise in Lean, process flow design, efficiency, and performance improvement relative to Endoscopy and Pain services.
COMPLIANCE / REGULATORY: Assures compliance with TJC, DPH, OSHA, and various regulatory agency standards, laws and regulations for Endoscopy and Pain services; including writing and revising policies as well as communicating them to staff, physicians, anesthesia team members, and others.
HUMAN RESOURCES: Leads, mentors and coaches subordinate managers and supervisors, to ensure effective systems and processes are in place for staff planning, talent acquisition, engagement, retention, performance & conflict management, and professional development. Reviews and approves disciplinary action and/or terminations under the guidance of HR. May direct the investigation and resolution of complaints or other staffing problems. As a successful mentor and motivator, effectively develops current and future leaders. Collaborates effectively with attending physicians, residents, fellows, RNs, technicians and others.
In conjunction with the Value Analysis Team and Material Department, negotiates and establishes group purchase agreements for all BMC operational supplies, equipment, and professional services. Coordinate departmental facility maintenance, renovations and expansion initiatives.
Business Relationships: In collaboration with the Vice President of Surgical Services, the Chair/Chief, and other entity leaders, drives strategy and future direction for Surgical Services.
Emphasizes elements of operational excellence: the achievement of high value (high quality at low cost), extraordinary service and cultivation of highly effective teams.
Address system and interdepartmental problems related to the Surgical Services, procedural, and surgical floors (hospitalists, medical consults, radiology, laboratory services and pathology).
Promote and support a Culture of Safety in the Perioperative and Procedural areas, serving as a conflict resolution mentor and system wide coach.
Minimally Required Experience:
3 years of experience in Surgical Services or other procedural nursing areas required, preferably Endoscopy
3 years of experience in a leadership role, preferred
Or equivalent combination of education and/or experience
Skills /Competencies:
Must have demonstrated knowledge of Gastroenterology and/or Procedural operations, skilled team facilitator, negotiator with vendors, excellent written and verbal communication skills, computer and software skills: Word, Excel and PowerPoint. Experience with various software such as Cerner.
Ability to communicate effectively, both orally and in writing.
Ability to develop business plans and strategies.
Ability to establish the strategic direction and business plans for a functional group.
Ability to manage complex projects and resources (people, costs, time).
Ability to strategize, plan and implement change.
Ability to understand Contractual Agreements.
Ability to work effectively both as a team player and leader.
Knowledge and understanding of financial and statistical activity reports.
Knowledge of principles and practices of organization, administration, fiscal and financial
You Belong At Baystate
At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.
DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.
Education:
Bachelor of Nursing Degree (Required)
Certifications:
Certified Gastrointestinal Registered Nurse - American Board of Certification for Gastroenterology Nurses, Certified Nurse Operating Room - Competency and Credentialing Institute, Certified Nurse Operating Room - Perioperative Certification - Competency and Credentialing Institute, Registered Nurse - State of Massachusetts
Equal Employment Opportunity Employer
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.