Refugee Services - Case Aide

POSITION TITLE:        Case Aide

DEPARTMENT:            Refugee Services

REPORTS TO:             Program Manager, Refugee Services

FLSA STATUS:            Non-Exempt

WORK SCHEDULE:     Full-time (40 hours/week)

SALARY:                      $18-20 per hour

To apply for this position you need to complete this Application

POSITION SUMMARY: 

The Case Aide is the primary point of contact within the Refugee Services Department for clients accessing services through the R&P, San Diego Newcomer Project and/or Safe Passages, and is responsible for working alongside case managers to develop practical plans that function as road maps and achieve a common goal. Case Aide assists with core services including making appointments, creating fascial files, electronic files, enrolling clients in programs social service programs, and other case management-related related tasks.

AGENCY CULTURE:

The business and social environment we operate in has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, it is critical that all employees of Catholic Charities aspire to the following:

• A commitment to the agency’s mission, vision, and values;
• A commitment to excellence in everything we do;
• A commitment to excel at performance and quality improvement;
• A commitment to outcomes and measured results;
• A commitment to innovation and to what is possible.

ESSENTIAL FUNCTIONS:

• Provides basic administrative support for the different program teams’ members in coordination with the Program Manager.
• Review and scan client documentation to determine program eligibility and schedule the clients for intake.
• Assist with files, data entry, and participation in staff meetings.
• Make referrals and connections to internal and external services, including ESL, employment activities, medical appointments, legal, and others, and follow up on these referrals to ensure client participation and continued progress towards self-sufficiency.
• Works with various community organizations that provide services to refugees, especially employment and ESL.
• Provides direct services to/for Catholic Charities clients as assigned in a professional, courteous, and caring manner while maintaining personal and professional boundaries.
• Keep accurate records of volunteer service hours and activities.
• Performs other duties as assigned to meet program needs.
• Participate in all required trainings, webinars and other educational activities related to the San Diego Newcomer Project and R&P as needed.
• Attend department, program and team meetings as required.
• Other related duties as assigned.

QUALIFICATIONS.  To perform this job successfully, an individual must be able to perform satisfactorily each essential duty listed below:

• Associate’s degree in social work or in a related field preferred, or a minimum of two years of experience providing services to immigrant clients
• Knowledge of/familiarity with/sensitivity to the cultural background of refugees and other immigrant populations served by the department.
• Knowledge of the resources and providers (governmental, civic, social, health, educational, economic, faith-based, etc.) that are available within the community/county to assist refugees and other immigrants
• Exemplary, professional work habits verified by previous employers
• Commitment to the mission and values associated with the agency and the program, including social justice, respect for others and early employment
• Ability to contribute to and maintain accurate, complete and confidential records and reports

• Bilingual in English and a second language preferred.
• Excellent verbal and written communication using proper grammar and vocabulary.
• Ability to present information effectively to clients, visitors, staff, and others.
• Excellent interpersonal skills

• Ability to use technology as a tool for scheduling vehicle routes and for effective communication with staff, partner organizations and other stakeholders
• Familiarity with Microsoft Windows, Internet Explorer, MS Word, Excel, Access and other commonly used office software

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid California Driver’s License
• Safe driving record as demonstrated by a DMV report that shows no violations or restrictions

• Must successfully complete a DOJ live scan
• Tuberculin Skin Test
• CPR/First Aid Certification (desired)

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is usually moderate.

Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability.  Persons seeking employment are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.