Case Manager, Hiv/Aids Services Non-Medical

GENERAL SUMMARY:

Under the general supervision of the Program Manager, Case Management Services, and under the general policies and procedures this position is a member of the Ryan White Case Management team. The Case Manager, AIDS Services Non-Medical assesses the needs of clients with HIV/AIDS and connects them with internal and/or community resources; assists clients with accessing public/private benefits and entitlement programs; coordinates with staff and other service providers to get client needs met. Community outreach is integral to this role.

Benefits/Perks:

• Medical, dental, and vision coverage for you and your family
• Generous number of vacation each year
• Generous paid Holidays and your Birthday off!
• Additional holidays for paid shutdown between Christmas and New Year’s Day.
• 403(b) Retirement Plan with a Match, plus a potential employer discretionary contribution after year one
• Professional development opportunities
• Transit Flexible Benefit Plan
• Employee Assistance Program
• Wellness Program - wellness portal to support your wellness goals, cash incentive and PTO incentive.
• Employer paid Life Insurance

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assess each client’s current situation and needs, as well as what services they are currently utilizing, in order to refer or assist appropriately.

• Determine eligibility and educate clients on all public and private benefit programs such as Ryan White funded services, Aids Drug Assistance Program (ADAP), Medi-Cal, Social Security, State Disability, Unemployment, General Assistance, Veterans Benefits, etc.

• Assist clients retain benefits and provide advocacy as needed.

• Develop a comprehensive, individualized care plan and coordinate the services required to implement the plan.

• Monitor clients to assess the efficacy of the care plan.

• Periodically evaluate the plan and adapt changes as necessary.

• Manage referrals, linkages & outcomes including proper documentation.

• Complete and submit client requests for emergency financial assistance, transportation and exceptions.

• Provide outreach services to potential clients and the community at various locations, including, but not limited to, testing locations and health fairs.

• Participate in ongoing education and training, remain up-to-date on regulations, eligibility requirements, programs changes, and new benefit offerings.

• Collaborate with multidisciplinary teams.

• Maintains all HIPAA standards of privacy and confidentiality.

• Other duties as assigned.

EXPERIENCE AND TRAINING

• Bachelor’s degree in Health or Human Services or related field or equivalent combination of training and experience.

• One year of case management experience

• Bilingual Required; Spanish or Vietnamese preferred.

PREFERRED EXPERIENCE & TRAINING

• Spanish or Vietnamese language proficiency

• Case management experience with HIV positive persons, and/or persons with a history of mental illness, homelessness, chemical dependence and experience with families.

MINIMUM KNOWLEDGE AND ABILITY

• Knowledge of community resources.

• Knowledge and experience with public/private benefits and entitlement programs.

• Knowledge of HIV/AIDS. Adept at establishing rapport with clients, families, health care professionals, and community service organizations.

• Ability to establish and maintain appropriate professional boundaries, and to maintain a high standard of professional and ethical conduct.