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Form of work
SalaryGeneral Description
Essential Job Functions
- Provides front line services including data entry, registration, facility rentals, fee collection, concession services (if applicable), and generating associated reports.
- Completes point of sale, admission, pass and membership sale transactions.
- Follows established cash handling protocols.
- Ensures the park is ready for guest enjoyment during all open hours.
- Receives and responds to inquiries and provides general information to patrons and public.
- Assists with coordination and instruction of programming and activities.
- Monitors activities, programs, and rentals and enforces park and facility rules to ensure a safe environment.
- Ensures that medical assistance is readily available, including CPR, First Aid, and follows appropriate reporting requirements when necessary.
- Assists with opening, closing, and securing facilities in compliance with policies and procedures.
- Performs light housekeeping and litter removal.
- Conducts set-up and break down of rentals, programs, activities, and events.
- Inspects equipment and facilities for proper condition, cleanliness and safety and maintains quality appearance of work site.
- Monitors inventory and efficiently utilizes materials and supplies, notifying supervisor of any deficiencies or shortages.
- Follows proper health, safety, and sanitation procedures as applicable.
- Assists with special events and specialty projects as needed.
- Supports Department marketing and outreach efforts.
- Performs related work as required or assigned.
Knowledge/Skills/Abilities
- Knowledge of recreational programs, activities, and services.
- Knowledge of the techniques, tools, materials and equipment used in the delivery of recreational programs and events.
- Knowledge of basic office equipment and procedures.
- Skilled in the use of small office equipment, including copy machines or multi-line telephone systems.
- Skilled in using computers for data entry, word processing and accounting purposes.
- Ability to work varied hours during days, including weekends and some holidays.
- Ability to understand and enforce rules and regulations.
- Ability to establish and maintain effective working relationships with other employees and the public.
- Ability to understand and follow oral and written instructions and maintain simple records.
- Ability to communicate clearly and effectively with other employees and the public.
- Ability to think clearly in emergency situations when necessary.
- Ability to plan, organize and use mature judgment in evaluating situations and making decisions in accordance with established policy.
Education, Experience, Licenses and Certifications
- High School Diploma from an accredited high school or possession of an acceptable equivalency diploma is preferred.
- One (1) to two (2) years of customer service experience in recreation, aquatics, or related field.
- Bilingual English/Ukrainian or English/Russian highly preferred.
- Possession of or ability to obtain a valid Florida driver’s license by date of hire.
- Possession of or ability to obtain CPR/First Aid certification within first year of employment.
- Possession of or ability to obtain Food Handler Certification as required.
All benefits are effective the 1st of the month following 30 days.
Aetna – Health Insurance
The City offers eligible employees the choice of 2 Open Access In Network plans and 1 Open Access PPO Plan. Premiums and co-pays are dependent upon your plan choice.
Cigna Dental– Dental Insurance
The City's dental plan is a PPO plan providing eligible employees with in network or out of network options. You are entitled to two (2) preventive care treatments per calendar year (6 months apart). There is a $1,500 lifetime maximum for Orthodontia (children up to age 19). Premiums will depend on which tier you choose.
EyeMed Vision Care – Vision Insurance
The City's vision plan allows eligible employees to stay in network or go out of network. Your co-pays will vary depending on the network you use. You are entitled to an exam, frames and lenses once every 12 months.
Cigna Life - Life, Voluntary Life, Dependent Life Insurance
The City offers eligible employees a basic term life insurance benefit equal to their annual salary up to a $75,000 maximum at no charge. You can purchase additional voluntary life insurance for yourself and your dependents.
Cigna – Short Term Disability
The City provides short term disability coverage to all eligible employees at no cost to the employee. This coverage is used in the event of an accident or illness outside of work. The plan pays 66.67% of your weekly salary up to a maximum of $1,000. Benefits begin on the 31st day of your disability. The City offers a buy-up to the Short Term Disability Benefit with a 7 day wait period.
E-Flex – Flexible Spending Account
A flexible spending account helps you pay out-of-pocket medical, dental, eye care, daycare and other expenses, with tax deferred money deducted from your paycheck each payroll. The maximum annual election is $2,500.00. Over-the-counter medications must be accompanied by a doctor's prescription although other medical supplies will still be eligible for reimbursement. This is a voluntary benefit.
Trustmark– Supplemental Polices
Trustmark Insurance Company offers voluntary supplemental Critical Illness/Cancer, Accident and Universal Life policies which are paid for by the employee.
LifeLock Benefit Solutions
Protect your personal information and defend against attacks with 24/7, proactive identity theft protection from LifeLock. This is an employee paid voluntary program.
ICMA-RC - Deferred Compensation Plans
The City offers eligible employees the opportunity to enroll in a deferred retirement plan. The money that is deducted from your paycheck each payroll is put into this account and is tax deferred at the end of the year. One-on-one meetings with each company are held quarterly so employees can speak with the representative confidentially on preparing for their retirement. This is a voluntary program.
Florida Retirement System – FRS
Eligible employees are enrolled in the Florida Retirement System with an 8 year vesting period. Employees contribute 3% of their gross earnings per payroll which is subject to change with the IRS.
Cigna – Employee Assistance Program
The City offers this program to all employees. This is a confidential counseling program for employees and their families. The City pays for 3 visits and if you choose to continue, you would use the specialist co-pay on your insurance plan. Counseling can include stress, alcoholism, family problems, marriage difficulties, financial trouble, depression, work/life and more.
VPI - Veterinary Pet Insurance
The City offers Pet Insurance as a voluntary benefit. This benefit is not payroll deducted.
Florida Prepaid College Board
Employees are eligible to enroll in college savings programs as well as 529 plans.
Educational Assistance Program
Employees are eligible for job-related or degree required educational assistance reimbursement up to $2,500 per fiscal year (subject to the availability of funds).
Paid Holidays
The City observes 12 paid holidays per year.
Sick Leave and Annual Leave
Full time employees accrue eight (8) hours per month starting on the first day of employment. Accruals and usage will appear on your pay stub each payroll. Full time employees accrue annual leave (vacation) bi-weekly, based on years of service.
Sick Leave Incentive
Employees receive an incentive of up to four (4) days per calendar year for every 250 hours remaining in their sick leave bank. Sick leave incentive days cannot be carried over to the next year.
Personal Leave
Employees are eligible for a maximum of two (2) personal leave days per calendar year when they have accrued 96 or sick more hours. This leave is approved by the department director through the department leave approval process.
Bereavement Leave
Employees are entitled to five (5) days of bereavement leave in the event of the death of an immediate family member. Employees should check the personnel policy or union contracts, whichever is applicable, for the definition of an "immediate family member".
