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SalaryGENERAL SUMMARY
The Recreation Aide I – Service Desk position is responsible for following the directions to implement educational, cultural, athletic, and special event recreation and program activities. Employees must be able to follow the lead of the Recreation Services Leader and have knowledge of recreation programs and activities, knowledge of principles and processes for providing customer and personal service; the ability to work independently; the ability to follow a plan, be organized, and effective verbal and written communication skills.
ESSENTIAL DUTIES & RESPONSIBILITIES
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
- Assists with operations such as checking in guests.
- Maintain a professional, positive and helpful manner.
- Acts as the front-line staff at the Service Desk and performs tasks such as answering phones, processing registrations, enrolment of classes, CS Facility and Ramada Rentals, and processing payments.
- Guides and counsels' facility guests and program participants on park, facility, program rules, care of equipment, and acceptable conduct in a helpful and positive manner.
- Assists guests and program participants in providing information, direction, and education.
- Responds to complaints, inquiries, and information requests.
- Provide membership tours, able to assist guest with what membership package will fulfil guest needs and processes payments.
- Provides a safe and fun environment in which both children and their parents feel comfortable.
- Assist with daily housekeeping duties.
- Other duties as assigned.
Minimum and Preferred Entrance Qualifications
Education and Experience
- Must be at least sixteen (16) years of age or older.
- Position requires working flexible hours and availability for weekend, evening and holiday work.
PREFERRED QUALIFICATIONS
- Previous customer service experience.
- Previous cash-handling experience
- Bilingual skills a plus.
Competencies for Successful Performance of Job Duties
Knowledge of:
- Customer Service techniques both in person and on the telephone.
Skill in:
- Performing simple mathematical calculations and perform multiple duties simultaneously.
- Communicating effectively, both verbally and in writing.
- Establishing and maintain effective working relationships.
- Providing extraordinary customer service.
Ability to:
- Perform duties while being tactful and courteous with children and adults.
- Develop positive relationships with customers.
- Communicate and use interpersonal skills to interact with coworkers, supervisors, the general public, etc. to sufficient exchange or convey information and to receive work direction.
PHYSICAL DEMANDS
The physical demands and environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The position is generally sedentary. Employees sit most of the time but may walk or stand for brief periods of time.
- The position involves light physical demands, such as exerting up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects.
The City of Maricopa is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Job Type: Part-time
Pay: $14.35 - $15.29 per hour
Expected hours: No more than 19 per week
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- After school
- Monday to Friday
- Weekends as needed
Work Location: In person
