Receptionist/Front Office

Sagebrush Health is seeking a Front Desk Receptionist for our Orangeburg, SC office. The Receptionist will be responsible for the daily operations of the front desk, answering calls, and assisting with front desk duties.

Qualifications:

• High School Diploma or Equivalent (Required)
• Previous experience in a Medical office environment (Preferred)
• Ability to multi-task and work independently
• Ability to work in a fast paced environment
• Ability to communicate clearly and effectively with patients and co-workers
• 2+ Years of experience highly preferred

Essential Duties:

CHECK IN RECEPTIONIST:

ANSWERS INCOMING PHONE CALLS AND CHECKS VOICEMAILS AND/OR ROUTES TO APPROPRIATE PERSONNEL

SCHEDULES INCOMING REFERRALS & INPUTS DEMOGRAPHIC INFORMATION IN ALLSCRIPTS

REVIEWS REFERRAL DOCUMENTATION AND ACQUIRES MISSING INFORMATION IF NEEDED

NOTIFIES LACHELLE OF MISSING REFERRING PROVIDERS TO BE ADDED INTO ALLSCRIPTS

UPDATES INSURANCE INFORMATION FOR PATIENTS FROM CHANGES MADE IN ALLSCRIPTS

SCHEDULES/RESCHEDULES/CANCELS APPOINTMENT REQUESTS

PROCESSES INCOMING MEDICAL RECORD REQUESTS

CHECKS PATIENTS IN USING ALLSCRIPTS/PHREESIA

PROCESSES UPDATED INFORMATION FROM PHREESIA

COMPLETES PATIENT REQUESTS FROM FOLLOW MY HEALTH PATIENT PORTAL

PERFORMS ELIGIBILITY CHECKS AND INVESTIGATES ELIGIBILITY DISCREPANCIES/ERRORS PRIOR TO APPOINTMENTS

PROCESSES INCOMING FAXES

EHR SCANNING

CHECK OUT RECEPTIONIST:

ANSWERS INCOMING PHONE CALLS/VOICEMAILS AND/OR ROUTES TO APPROPRIATE PERSONNEL

PROCESSES OUTGOING REFERRALS (OTHER PROVIDERS/SPECIALISTS/RADIOLOGY/PHYSICAL THERAPY/SURGERY)

OBTAINS NECESSARY MEDICAL HISTORY/PRIOR AUTHORIZATIONS FOR EXTERNAL RADIOLOGY, PHYSICAL THERAPY, ETC

SCHEDULES/RESCHEDULES/CANCELS APPOINTMENT REQUESTS

PROCESSES OUTGOING MEDICAL RECORD REQUESTS

SCHEDULES FOLLOW UP APPOINTMENTS

COLLECTS PATIENT COPAYS AND BALANCES AND FROM NEXTGEN AND ALLSCRIPTS USING PHREESIA AND CLOSES OUT AT END OF THE DAY

COMPLETES PATIENT REQUESTS FROM FOLLOW MY HEALTH PATIENT PORTAL

PROCESSES INCOMING FAXES

EHR SCANNING

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• No weekends

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person