Receptionist/Customer Service Representative

Are you seeking a fulfilling career that allows you to contribute to a greater cause? Do you have a passion for providing exceptional customer service? If so, we invite you to consider becoming a valued member of our dedicated Member Services team as our full time (37.5 hours/week) Receptionist/Customer Service Representative!

ABOUT US

The State Bar of Arizona is a non-profit organization that operates under the supervision of the Arizona Supreme Court. The Bar regulates approximately 19,000 active attorneys in Arizona and provides education and development programs for the legal profession and the public. The Bar and its members are committed to serving the public by making sure the voices of all people in Arizona are heard in our justice system.

Benefits of working at the State Bar of Arizona include:

• 100% employer paid medical, dental, and vision insurance (employee only)
• $900 HSA funding provided by employer for individuals ($2,000 for families)
• Generous paid vacation and sick time
• 10 paid holidays per year + 2 additional floating holidays
• 8 hours of paid volunteer hours per year
• Paid parental leave
• 401(k) with employer match
• Public Service Loan Forgiveness (PSLF)
• Quarterly wellness reimbursement for gym membership
• A community of friendly and collaborative co-workers

To hear more about the mission of the SBA , please visit https://www.youtube.com/watch?v=DTd_T8s6BNw to watch our video.

Job Description

Under general supervision, primary responsibilities include triage of all incoming calls, and greeting and assisting guests and visitors to the State Bar of Arizona in both English and Spanish. Serves as an information resource for the Bar’s membership, staff and public; assesses needs of callers, makes appropriate referrals to community resources or routes calls to appropriate Bar personnel or departments. Performs a variety of administrative support activities including managing the conference rooms and related calendars.

The duties and responsibilities listed below are essential to the employee’s position.

• Professionally greets all visitors/callers. Assists individuals directly or directs person to the appropriate person/division/department.
• Follows internal security protocols established for Front Desk/Reception area. Communicates regularly with Resource Center Supervisor regarding any security developments and reports security incidents to appropriate staff
• Provides administrative support for the State Bar which may include telephone coverage, mailing projects, filing, or other tasks as needed
• Prepares daily conference room schedule and updates lobby marquis. May be asked to prepare general correspondence. Update member records in the database, may process payments, handle general administrative tasks, as assigned.
• Is cross-trained in other Member Services programs and resources to provide assistance as needed.
• May be responsible for collecting and collating metrics to evaluate efforts, measure success, alignment with strategic plan, goals and related activities.
• Performs all other related duties, as assigned. May be requested to assist with special projects from time to time.

Education and/or Experience Required

Requires a High School Diploma or General Education Degree (GED). Bilingual (Spanish) preferred. Minimum two (2) years’ experience in a front desk/reception or administrative position required.

Skills and Abilities

• Performs all duties in compliance with internal procedures and external regulations. Is responsible for bringing compliance issues to the attention of management.
• Customer-service driven. Position requires demonstrated poise, tact and diplomacy along with the ability to handle sensitive and confidential situations.
• Professional and personable demeanor.
• Ability to read and comprehend instructions, correspondence, and memos. Good spelling and grammar skills.
• Attention to detail and well organized.
• Excellent telephone etiquette and verbal communications.
• Ability to handle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.
• Is a self-starter and can work independently.
• Ability to file alphabetically.

Model the behaviors expected of all SBA employees by:

• Cultivating a positive work environment.
• Prioritizing and setting manageable goals.
• Being efficient with time at work.
• Communicating effectively with management, staff, members, clients, visitors, and the public.
• Being flexible and taking criticism constructively.
• Maintaining the highest ethical standards.

Computer Skills

Microsoft Windows environment with Office Suite to include formatting and production of word processing documents, spreadsheets, presentations and reports. Ability to use tools for video conferencing, as needed. Ability to develop working knowledge of digital databases, digital records management and related software.

Other

Regular attendance is required. Overtime may be required to fulfill duties of position. At times, individual must be able to work in a fast-paced environment with ability to handle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. Ability to issue-spot and correctly categorize nature of inquiry for referral to appropriate person or department.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The Employee frequently lifts and/or moves up to 40 pounds. Specific vision abilities required by this job include close vision, ability to adjust focus, and manual dexterity in combination with eye/hand coordination. Specific auditory abilities required by this job include ability to accurately hear information conveyed via telephone and ability to work in area with ambient noise. Work environment is subject to interruptions, varying and unpredictable situations and time pressures related to multiple tasks. It also requires regular use of computer keyboard and monitor. There is extensive repetitive motion in using hands/wrists.

EOE