Reimbursement Specialist - REMOTE

Responsibilities

• Initiate contact for educational purposes with providers via telephone or electronic methods about third party vendors for authorization
• Provide information and set a follow-up time to call and discuss and questions or concerns providers have about enrollment with third-party authorization vendors
• Document any point of contact changes for providers. Update internal systems with new information and relay information to sales team when necessary
• Maintain current status notes in database/spreadsheets and ensure timely follow up on enrollment, questions and concerns
• Upon receipt of enrollment verification, communicate enrollment updates and/or questions to internal team members
• Establish and maintain a strong professional rapport with providers, third party vendors, and internal team members
• Respond to inquiries and take appropriate action in a timely manner
• Appropriately resolve or escalate provider concerns or issues

Qualifications

• 3-5 years of experience working in medical billing, health insurance or collections with demonstrated results.
• Insurance billing experience is preferred.
• Good problem solving and decision making skills.
• Time management, organizational, communication, multitasking & teamwork skills.
• Excellent customer service and phone skills.
• Working knowledge of ICD-10, CPT and HCPCS coding (preferred but not required).
• Ability to successfully navigate between multiple systems throughout the course of the work day this includes but is not limited to billing software, written Standard Operating Procedures and payer portals.

Physical and Mental Job Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is frequently required to sit; talk; or hear.
• The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision and depth perception.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.