Patient Scheduler

Your Responsibilities

As a Patient Scheduler, your primary responsibilities include efficient, expedient, and accurate procedure scheduling as well as effectively communicating with clients, families, healthcare team members and providers both in person and via telephone. You are responsible for scheduling patient appointments for assigned services to the appropriate location with appropriate providers. Additional duties and responsibilities include:

• Pre-authorize insurance for all patients in area assigned
• Responsible for scheduling new and existing outpatient clients in accordance with scheduling guidelines
• Receives referrals via fax, phone, mail, email or our referral software platform and contacts clients to schedule intake appointment
• Assists with Pre-Registration process by entering new clients into the EHR, obtaining Demographic information and insurance information over the phone for verification of benefits prior to clients scheduled service
• Responsible for knowing what provider can see what insurance(s) and their specialty area, if applicable
• Directs calls to appropriate department for services not provided in Centralized Scheduling
• Maintains a high level of confidentiality and professionalism concerning clients’ rights
• Performs all other job-related duties as assigned or requested by the Manager or Director
• Cross-train as Office Coordinator
• Fill in with front desk duties as needed
• Other duties as assigned

What You Need

• High school diploma or GED
• Excellent phone etiquette skills
• Critical thinking and analytical skills
• Handle fast-paced environment in a confident, professional matter
• Ability to work under minimal supervision
• Complete mandatory Reporter for Child/Dependent Adult Abuse training within 4 months of hire date

What Makes You Stand Out

• 1 year office experience
• 2-3 years customer service experience
• Knowledge and understanding of medical terminology
• Preferred knowledge of computer software/systems included but not limited to:
  • Cerner
  • Microsoft Office Professional Suite (Outlook, Word, Excel)

Competitive benefits package for full-time employees working 30+ hours a week:

• Health insurance (up to 79% employer paid)
• Dental insurance
• Vision insurance
• 401(k)with profit sharing and employer match
• Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency)
• 10 paid holidays
• 80 hours sick time
• 2 wellness days
• Staff development and training
• Public Service Loan Forgiveness(PSLF) eligibility for federal student loans
• Employer paid CEU's through Relias
• On-site primary care
• PerkSpot- employee discount program
• MeMD- virtual health provider for you and your family
  • Free talk therapy
  • $0 Telehealth/urgent care
  • Discounted psychiatry
• Employee assistance program
• Advancement opportunities

About the Organization

Hillcrest Family Services is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. We’re a place where compassion is commonplace. Where our passion soars and faith restores.

**COVID-19 Vaccination Not Required**