- Answers phone in a timely, courteous manner. Directs calls to appropriate person, giving caller a choice of holding or voicemail if person requested is on phone or unavailable
- Greets customers in a courteous manner and offers refreshments as needed.
- Immediately notifies closers/assistants when customers arrive for closing.
- Signs for courier deliveries and notifies closers/assistants promptly.
- Promptly notifies marketing representatives for contract pickups.
- Distributes calendar for closing schedule. (When applicable)
- Keeps reception area/conference rooms clean and free of used cups/glasses/cans.
- Contacts vendors and orders coffee, bottled water and soft drinks as needed.
- Replenishes cold drinks and bottled water in cooler at the end of the day.
- Assists marketing with projects as needed (mail outs, etc.)
- Must be consistently on time for work each day and have dependable consistent attendance.
- Ability to work 830 AM to 5 PM Monday through Friday. Locks front doors at 5:00 p.m. (if all closings are completed).
- May be required to perform minor escrow tasks as requested by supervisor which will require some training on the company’s RamQuest system.
- Experience in customer service, clerical or administrative support work.
- Maintain courteous, business-like composure, use pleasant voice mannerisms and greeting, when answering telephone and greeting customers.
- Proficient in Microsoft Office including but not limited to WORD and Outlook.
- Ability to prioritize, organize and handle multiple projects.
- Good verbal and written communication skills.
- This position is the first point of contact of the company with customers, so incumbent must be consistently on time for work each day and have dependable attendance.
- Must have a professional appearance and good customer service skills, including conversing with all levels of management, employees, vendors and customers.
- Must be able to work under pressure to meet deadlines with frequent interruptions throughout the workday.
- Must be able to occasionally work approved and requested overtime, by supervisor and be flexible to work schedule adjustments, as requested by supervisory and/or as business needs require.
We offer a competitive salary, and an excellent benefit package including health, life, and disability insurance; paid time off; and retirement plans