Receptionist - (Temp)

TEMP - Receptionist

Job Summary

The Receptionist is the first person that most PACE visitors encounter onsite. The incumbent greets visitors in a warm and friendly manner, always providing excellent customer service. The incumbent is responsible for answering and transferring incoming phone calls and shall respond to all calls from PACE participants, their family members, providers, our client Health staff, and the public in a courteous, helpful, and professional manner.

Position Responsibilities

• Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity, and accountability.
• Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
• Manages the flow of visitors coming in and out of the PACE Center, with special attention to participant safety and offering reassurance when necessary.
• Greets visitors and contacts the party the visitor wishes to meet.
• Answers incoming calls in a timely manner, avoiding “dropped calls” due to excessive wait time and follows established procedures on how to handle different types of incoming calls.
• Transfers incoming calls to the requested party or department in a timely fashion.
• Tracks participant attendance, assigns participant name badges and logs daily attendance.
• Ensures each visitor enters their name, company name, and the name of the person they wish to visit into the visitor log.
• Prepares a disposable badge for each visitor to wear while on premises at the PACE Center.
• Receives incoming requisitions, packages, and letters and follows established procedures to ensure delivery to appropriate PACE staff.
• Drafts and updates reception desk procedures and processes.
• Manages phone switchboard and other reception desk equipment and troubleshoots issues with appropriate staff.
• Completes other projects & duties as assigned.

Possesses the Ability To:

• Verbally communicate with PACE participants, their family members, providers, employees at all levels, visitors, and the public in a friendly, courteous, and professional manner.
• Operate a switchboard, including answering and transferring incoming telephone calls in a timely manner.
• Follow all reception desk procedures and processes.
• Perform a variety of tasks while ensuring incoming calls and company visitors are attended to in a timely manner.
• Keep immediate and surrounding work area neat and organized, in a manner consistent with a front office reception environment.
• Work independently and with minimal supervision.
• Maintain excellent attendance and punctuality records.
• Work in a constantly changing environment with individuals of various backgrounds and abilities.
• Establish and maintain effective working relationships with our client Health’s leadership and staff.
• Communicate clearly and concisely, both orally and in writing.
• Utilize computer and appropriate software (e.g., Microsoft Office: Excel, Outlook, PowerPoint, Word) and job-specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.

Experience & Education:

High school diploma or equivalent required.

1 year of administrative experience required, preferably in a health care

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying.

CPR and First-Aid Certification required or must be obtained within six (6) months of date of hire.

Preferred Qualifications:

Bilingual in English and in one of our client Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese).

Knowledge of:

General information relevant to administrative and professional support.

Sunshine Enterprise USA is an “Equal Opportunity Employer—Minorities, Females, Veterans and Disabled Persons”