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SalaryPosition Summary: The Community Resource Center (CRC) Receptionist will be responsible for
answering, screening, and directing phone calls to staff; takes messages and schedules appointments. Receives mail, documents, packages, and courier deliveries and delivers or distributes items. Performs administrative and clerical support tasks. Performs basic filing and recordkeeping.
Essential Duties and Responsibilities:
- Greet and welcome guests with a smile, as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen, and forward incoming phone calls
- Maintain visitor logs for tracking and data purposes
- Responding to all customer inquires in a polite and timely manner
- Ensure reception area is tidy and presentable, with all necessary stationery and material
- Provide basic and accurate information in-person and via phone/email
- Receive, sort, and distribute daily mail/deliveries
- Assist office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Performs other related duties as assigned.
This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
Skills and Abilities:
Professional attitude and appearance.
Solid written and verbal communication skills.
Proficiency in Microsoft Office Suite.
Ability to be resourceful and proactive when issues arise.
Excellent organizational skills.
Multitasking and time-management skills, with the ability to prioritize tasks.
Customer service attitude.
Caring and professional personality.
Sensitive to multi-cultural communities and a passion for serving others.
Skilled in maintaining good rapport and collaborative working relationships with team members.
Hands-on experience with office equipment (e.g. fax machines and printers).
Work Schedule:
As a continued effort to provide a safe and productive work environment, Community Care Plan is currently following a hybrid work schedule. Staff are able to work from home 3 days a week and will report to the office 2 days a week.
*****The company reserves the right to change the work schedules based on the company needs.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 15 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic, travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.
- High School Diploma or GED
- Must be 18 years or older
- 1 year of working experience as a receptionist, front office representative or similar role
- Bilingual Preferred (English, Spanish and/or Creole)
