Receptionist- Amboy

Registration:

• Interviews the patient and/or family member either in person or by telephone to collect demographic, financial, and medical information.
• Performs correct name inquiry and identifies patient according to policy and procedure without errors by confirming first, last name, and date of birth.
• Collects complete demographic information of patient including address, phone number, insurance information, email address, employment information, care team information, emergency contact,
• Collects medical information to include in patient complaint.
• Explains consent information, obtains signatures, witnesses with no omissions.
• Obtains copy of patient identification document(s) which is license and insurance cards.
• Completes registration process within timely and accurately.
• Contacts physician offices to obtain and confirm patient information.
• Verifies if patient needs a referral. If so, obtained referral by provider.

Revenue Cycle:

• Views insurance card(s) and scans into computer system reviewing for mandatory precertification and/or authorization for testing and procedures ordered by provider.
• Collects complete financial information to include payer name, identification number, group number, subscriber name, guarantor name and address, and precertification numbers.
• Selects appropriate financial class and insurance code.
• Screens for insurance eligibility via insurance websites, where appropriate.
• Completes Medicare Secondary Payer Questionnaire for all Medicare-eligible patients.
• Completes all admission forms required by Medicare.
• Verifies third party payer benefits and Worker’s Compensation according to departmental policy and procedure.
• Collects any patient-pay balances such as copay, co-insurance, or deductible at the time of registration.
• Refers patient to Patient Financial Program when appropriate and per departmental procedure.
• Reconcile Time-Of-Service drawer at the end of each shift.

• Reviews and verifies accuracy of recorded data within billing systems as needed.

• Answering Telephones

• Answering the phone in a courteous and professional manner and responds to patient/customer inquiries/needs in an expedited manner.

• Communicates effectively when answering assigned telephone lines within three rings and always identify yourself.
• Relay patient message to the provider with detail.
• Provides directions for patients and/or visitors.
• Performs other clerical duties as assigned by management.

Customer Service:

• Practices proficient customer service skills by greeting and treating all patients and staff with respect and discretion.
• Capable of empathizing with the circumstances of patients and families while maintaining an objective approach to the disposition of each account
• Provides an explanation of any patient wait and responds to all patient requests. Notifies manager of any patient wait times longer than 15 minutes.
• Greets each patient and identifies self by name and role.
• Manages waiting room and patient arrival needs.
• Welcomes patients to the facility in a friendly and courteous manner.
• Notifies the manager of incidents, errors, or patient complaints.
• Always maintains patient privacy and confidentiality according to established procedures.
• Assess environment for safety hazards, which could harm patients, visitors, or other RHN employee’s and reports any identified safety hazards to Practice Manager

• Exhibits professionalism in appearance, speech, and conduct.
• Maintains cleanliness of waiting room.
• Assist with patients with bi-lingual services by using the Cyracom Interpreter Services when needed.

Development:

• Provide orientation and training of new staff.
• Attend and actively participate in Meetings, Training Sessions, and in-service educations, etc.
• Attend and actively participate in required and voluntary in-service education.
• Participate in performance improvement within the organization and department.

Salary Range: $19.13/hr - $20.59/hr

Amboy Medical Practice, PC / Richmond Health Network is an equal opportunity employer, it is our policy to provide equal opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, marital status, military status, age, gender, sexual orientation, disability or handicap or other characteristics protected by applicable federal, state, or local laws”

Employment Non-Discrimination: Richmond University Medical Center is committed to equality of opportunity in all aspects of employment and provides full and equal employment opportunities to all employees and potential employees without regard to race, color, national origin, religion, gender identity, sex, sexual orientation, pregnancy, childbirth and related medical conditions and needs including lactation accommodations, physical or mental disability, age, immigration or citizenship status, veteran or active military status, genetic information, or any other legally protected status.

Location: Richmond University Medical Center · 92nd Street, Brooklyn
Schedule: Full-Time, Day Shift, 8:30AM-5PM (HOURS MAY VERY ON OPERATIONAL NEEDS)