Receptionist

Principal Functions: The Receptionist is responsible for creating a positive and welcoming first impression by representing the voice and face of St. John the Divine. This position requires a friendly telephone voice, a high level of energy, the capacity to work with many personalities while independently juggling a variety of duties. The most important assets are a willingness to initiate, anticipate, and participate with a smile on your face. This is a full-time, benefits eligible non-exempt position following a Sunday – Thursday schedule.

Responsible to: Director of Membership

Qualifications for the Position:

• A genuinely caring, courteous, and patient attitude that is welcoming to all.
• Maturity of character balanced by an extraverted personality with cultural sensitivity, compassion, discernment, and confidentiality.
• Good organizational skills with the ability to work with minimal direct supervision.
• Ability, focus and discipline to successfully multi-task and maintain composure in a loud, fast-paced environment.
• Attention to detail and accuracy.
• Familiarity with the nature of a church congregation, worship services, programs, and events.
• Commitment to support the mission of The Church of St. John the Divine and the Episcopal Church.

Education and Experience Requirements:

• Bachelor’s degree preferred.
• Minimum of 2 years of reception experience, preferably in a church or non-profit setting.
• The ability to learn a variety of systems, including telecommunications, databases, and a multifaceted CRM.
• Knowledgeable and experiences with the Microsoft Office suite of programs.

Duties include but are not limited to:

1. Warmly welcome and assist visitors, guests and people-in-need who enter the church.
2. Stay current with St. John the Divine’s services, programs, and special events.
3. Respond to general inquiries as they occur (in-person, email, phone).
4. Maintain the professional appearance of the reception area and entrance way, daily.
5. Update the staff phone lists when necessary and assist with phone voice mail set-up.
6. Order and maintain office and hospitality supplies.
7. Maintain and update reception processes, as needed.
8. Provide administrative support for the Connect Ministry, as needed.
9. Other duties as assigned.