Address
Form of workAbout Us
At Heartland, we are focused on results, not corporate politics. We foster a harmonious work environment where associates feel like family. We strive to be the employer of choice, and believe all of our associates should have fun at work! We are hardworking – but not at the expense of our families. At Heartland, you will find an entrepreneurial environment where we take the time to educate, coach and lead employees into further opportunities within our company. We want all of our associates to enjoy a good work-life balance and are welcomed in our environment. We strive to show our employees that they are more than just a number and viewed as an integral part of our organization.
Heartland recognizes the importance of a quality benefits package, not only to our associates, but to their families. That’s the Heartland way. Our generous benefit package includes (but is not limited to) Paid Time Off, Health Insurance, Life Insurance, Long Term Disability, Employee Assistance Program, and two retirement plans.
At Heartland, we go out of our way to make our associates feel at home and celebrate their achievements and contributions to the company. Our environment consists of several appreciation events throughout the year and we encourage every employee, near & far, to join us with their families to enjoy good food, fun and comradery. Our benefits package, appreciation events, and fun work environment go above industry standard. We want our employees to feel like family – so we treat them like family.
Receptionist
Primary Responsibility
Primary Responsibility
To deliver exceptional customer service by managing a multi-line phone system, directing calls, and taking accurate messages. Making sure to present a professional yet friendly demeanor to set the tone for a positive and engaging experience for everyone who walks through the doors.
Essential Functions & Responsibilities
- Greet visitors as they enter and contact the appropriate person in the agency.
- Operate the switchboard, screening calls to direct them to the proper person.
- Serve as a message center for agency personnel who are out of the office or away from their desk.
- Keep staff log of who is in/out and who is backing up to route calls to appropriate person
- Manage reservation requests for both boardrooms
- Process document download in Agency Management System.
- Perform miscellaneous typing functions.
- Manage incoming faxes and route them to appropriate staff.
- Handle Morning mail sorting & distribution to various departments.
- Accept mail deliveries. Keep the log in sheet for all deliveries and notify staff to pick up delivery.
- Makes needed announcements over the intercom system.
- Communicates with staff and building/facility issues.
- Assist in putting together Monthly Client Marketing Folders.
- Manage our HHC Policy Inbox and route emails to correct staff.
- Assist the General Office Assistant with special projects as needed.
- Other duties as assigned.
Additional Functions & Responsibilities
- Provide backup and support for General Office Assistant
- Seating Chart updates.
- Coordinating Employee appreciation events-including flyers, food, etc.
Required Qualifications
- High school diploma or equivalent.
- Excellent phone personality and must possess people skills.
- Professional demeanor.
- Conversant with various types of insurance provided by the agency.
Preferred Qualifications
- Previous experience handling a multi-line phone system.
