Reception/Adoption Desk Supervisor

Summary:
Looking for a friendly, high energy individual who will be responsible for the efficient and courteous operation of the front desk in support of the Albany Humane Society's mission and goals.

Essential Duties:

Greets and assists customers in a timely and courteous fashion in person and by telephone, providing excellent customer service;

Answers incoming calls promptly and courteously, assisting and directing callers to the appropriate staff member or outside agency;

Provides information on AHS programs and services, including but not limited to, adoptions, fostering and owner reclaims.

Working with the Shelter Manager software to enter animal information, schedule appointments, process adoptions, owner reclaims and donations;

Counsels and educates the public and potential adopters regarding responsible pet ownership;

Handles cash transactions in an accurate and honest manner; provides receipts for all financial activity and assists with the daily reconciliation of the cash drawer;

Assists potential adopters by thoroughly screening both animals and customers to determine compatibility; accurately completes all necessary paperwork; charges applicable fees and provides all documents related to the animal transactions;

Works closely with City and County Animal Control Officers.

Maintains courteous and kind relationships with the local veterinarians and their staff.

Posting all adoptable animals and animals in need of foster care, to Albany Humane's social media pages.

Cleans and organizes the front office and lobby areas, including restrooms, keeping counters and files organized and free of clutter, also responsible for removing donations from the lobby areas as well as outside of the front door.

Secures the front office at the close of each business day. Turns on/off the computers and front office/restroom lights;

Participates in required staff meetings, sharing comments and suggestions that may benefit shelter operations;

Performs additional duties as assigned.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service
Manages difficult or emotional customer situations;

Responds promptly to customer needs;

Responds quickly to requests for service and assistance calmly and kindly;

Interpersonal

Focuses on solving conflict,

Maintains confidentiality; Listens without interrupting;

Keeps emotions under control; Remains open to others’ ideas and tries new things;

Oral communication

Listens and gets clarification; Responds well to questions; Participates in employee meetings.

Team Work

Balances team and individual responsibilities;

Gives and welcomes feedback; Contributes to a positive team spirit;

Demonstrates the ability to work well with co-workers and able to take direction from upper management in a positive and professional manner.

Written Communication

Writes clearly and informatively; edits work for spelling and grammar, able to read and interpret written information;

Leadership

Accepts feedback from others, looks for ways to improve and promote quality;
Builds unity among Co-workers; Supports and explains reasoning for decisions.

Ethics

Treats people with respect; Works with integrity and ethically; Upholds organizational values.

Organizational Support

Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values.

Adaptability

Adapts to changes in the environment;

Able to deal with frequent change and unexpected events.

Attendance/Punctuality/Dependability

Is consistently at work on time; Ensures work responsibilities are covered when absent; is on time for meetings and appointments;
Follows instructions; responds to management direction;
Takes responsibility for own actions;
Completes tasks on time or notifies appropriate person with an alternate plan;
Asks for and offers help involving work;
Exhibits sound and accurate judgement.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential job satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience:

A high school diploma or general education degree (GED) and two years of related customer service experience.

Language Ability:

Ability to read and interpret documents and procedure manuals. Ability to write reports and correspondence.

Reasoning Ability:

Ability to calculate figures and amounts such as discounts, sales tax, basic addition/subtraction.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Word Processing software and Internet software. Must be computer proficient.

Experience using Photoshop or Canva to optimize images for social media, email and websites.

Experience with email marketing and social media-based crowdfunding/fundraising preferred.

Work Environment:

In performing the duties of this job, the employee is occasionally exposed to fumes, airborne particles and animal diseases. The environment is moderately loud and the worker may be exposed to animal bites and/or scratches.

Physical Demands:

An employee must frequently lift and/or move up to 60 pounds without assistance.

The employee is regularly required to walk dogs; clean up after animals in our care.

The employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Duties, responsibilities or qualifications may change at any time, with or without notice.

Job Type: Full-time

Pay: From $9.00 per hour

Schedule:

• 8 hour shift

People with a criminal record are encouraged to apply

Work Location: In person