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SalaryWe are Evergreen Residential, a high growth early-stage institutional investment platform in the single-family residential sector. Our team is collaborative, open-minded and curious. Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about the business without taking ourselves too seriously. We look for people who thrive in an entrepreneurial and fast paced environment. If you are self-motivated and mission driven with a 'can do' mindset and see solutions where others may see problems, come and grow with us!
We offer a flexible, empowering culture, competitive compensation and benefits, and potential for career growth through working closely with, and learning from, our experienced leadership team.
We are looking for individuals who are experienced in Property Management maintenance operations, passionate about the resident experience, and who thrive in a fast-paced environment to join our team. Your primary responsibilities involve coordinating maintenance activities related to resident move-in and move-outs, assisting in providing a positive resident experience during their tenure, home inceptions both before and after move-in/move-out, occupancy checks, and assisting in large homes repairs where increased communication is needed.
This position operates in the field at our properties in the Phoenix, AZ area.
The Role: Responsibilities include, but are not limited to, the following:
- Conduct move-in inspections 48 hours (about 2 days) prior to resident move-in and conduct move-in orientations with residents upon move-in
- Accurately diagnose maintenance problems and determine appropriate solutions
- Receive, review and document maintenance requests in company systems. Determine the cost of the proposed solution using company guidelines
- Install smart home device packages
- Utilize software for marketing photos, tours, and floorplans
- Conduct move-out inspections with residents in final days of lease and again after resident move-out
- Manage resident escalations pertaining to maintenance service requests
- Complete occupancy checks on homes with unknown occupants, eviction status, or scammers reported and determine whether vacant or occupied by checking the homes and utilities thoroughly and reporting back to the appropriate parties timely. Assist with communications with Unauthorized Occupants and police as needed to aid in applying or vacating from an Evergreen home.
- Responsible for maintaining a high degree of customer service and competency in all resident and vendor interactions, whether over the phone or email, through formal written communication or in person
- Other activities as assigned by your manager.
Qualifications and Experience:
- High School Diploma / GED required
- Proficiency with the Microsoft Office suite is required, including Outlook, Work and Excel, with additional software experience a plus
- Minimum of three (3) years of experience working in construction/maintenance, property management, coordination scheduling/dispatching preferred
- Basic understanding of single-family home systems and components (appliances, HVAC, etc.)
- Quality focused mind-set
- Strong interpersonal, oral, and written communication skills
- Good organizational and time management skills, able to consistently meet goals and deadlines while maintaining quality
- We seek applicants who are proactive, self-directed, and highly motivated Must have a current and valid driver's license
Additional Information. The role will require:
- Regular typing, talking, hearing, seeing, reaching, and repetitive motion.
- Routine use of standard office equipment and computers
- Travel to our properties in your region and may involve light physical demands such as:
- bending, walking, kneeling, stretching
- work on step ladders
- installation of smart home device packages
- That all duties are performed in a professional and safe manner
- Standard workdays are Monday through Friday with occasional evening and weekend overtime hours
About Evergreen Residential
Founded in 2021, Evergreen Residential is a full-service SFR platform leveraging proven operational practices and the latest technological advances to optimize investor returns and achieve positive outcomes for our residents and the communities in which we operate. We offer a full suite of services, including Investment Management, Asset Origination, and Advisory Services. The firm is headquartered in Dallas with offices in New York City.
The leadership team has extensive experience dating back to the early institutionalization of SFR and unrivaled depth of experience in the complete asset life cycle. We are built to withstand changing market conditions, and our business produces resilient, predictable cash flows and margins. We are committed to charting new paths and using data to achieve best-in-class results. Our business is evergreen.
Beyond financial returns, the Company is committed to measurable impact objectives. We believe that inclusive and equitable management, environmentally sustainable long-term strategies, and resident-focused policies are good business - for our residents, our investors, and our team. We are committed to using environmentally sustainable practices and empowering our residents to improve their financial health.
Our cornerstone values - Accountability, Transparency and Partnership - are built on a foundation of Integrity and provide the roadmap for our daily actions, interactions and decisions.
Equal Opportunities and Other Employment Statements
We are deeply committed to building a workplace and community where inclusion is not only valued, but prioritized. We take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.
