Let’s talk about Responsibilities
- Provide leadership, communication, and motivation, while supervising the day-to-day functions of the Intake Management Revenue Cycle team
- Oversee performance management and development of direct report team members; coaching staff and assuring output levels are achieved with minimal errors.
- Ensure adherence to objectives, operating policies and procedures, and strategic action plans by aligning goals around business plans
- Responsible for training and monitoring productivity of Intake Management processes and procedures to ensure tasks are completed within SLA
- Act as a change agent while initiating various projects with the view of leading and guiding the organization towards a robust future
- Implement and ensure adherence to operating policies and procedures established, including government and state regulations
- New customer onboarding and implementation to RCM Intake Services through gathering customer information, enforcing RCM best practices, and building/training internal
- Maintain Intake customer relationships and leading status update and performance calls with Brightree Intake Management customers
- Management of customer and patient escalations, ensuring timely resolution
- Prepares and submit reports to the customer as requested to discuss progress, trends, solutions with the customer on a regular basis
- Trains and monitors global partner performance, including but not limited to:
- New customer training and process updates
- Communicate updates to RCM Intake Management Manager/Director
- Maintains patient confidentiality and function within the guidelines of HIPAA
- Other tasks and responsibilities as assigned.
- Minimum of 2 years’ experience related to health care revenue cycle management, preferably in the HME/DME industry.
- Minimum of 2 years’ experience related to customer service.
- Knowledgeable of Medicare, Medicaid and Private Insurance billing and qualification/documentation guidelines
- Robust supervisory competencies in the areas of leadership and team development; including coaching, mentoring and situational assessment skills.
- Experience developing high-performing teams in the day-to-day functions of billing, collections, or customer service
- Broad knowledge of federal and state requirements relating to healthcare management
- Strong ethics and a high level of personal and professional integrity
- Strong computer proficiency with Microsoft Office and Databases
Preferred:
- Bachelor’s degree preferred; however, will consider equivalent job experience
- Passionate about customer service
- Excellent problem-solving skills focused on identifying and implementing solutions for customers
- Effective communication skills with strong oral, written, and persuasive abilities to work with people at all levels in the organization
- Exceptional organizational skills with a high level of attention to detail and the ability to multitask
- Results-driven, self-starter who is highly motivated and able to troubleshoot challenges on the fly
- Proven track record of working towards and exceeding metrics