Quality Returns Verification Lead Technician
THE ROLE:
The AMD Quality Returns Verification Team is looking for a technician to work onsite at our Austin facility. The role involves a combination of Computer System Assembly/Operation/Debug and Maintenance, Inventory Management, Shipping Logistics, and People Management. Daily activities include verification testing of AMD customer returned CPU’s of various types, maintaining accurate test records, and managing shipments of those CPU’s both in and out of the lab.
THE PERSON:
- Organized, with attention to detail and ability to follow defined processes, while always looking for areas for process improvement
- Can work in and lead in, a team environment, while also able to work independently
- Experience with computer system handling, assembly, operation and troubleshooting
- Good interpersonal and communication skills (verbal and written)
KEY RESPONSIBILITIES:
- System Building – Assembly and validation of benchtop computer platforms in the lab
- System Debug – Troubleshooting and resolution of issues with platforms as needed
- System Maintenance – Regular monitoring, maintenance and assessment of platforms
- Flashing BIOS versions, updating firmware, installing OS software
- Visual Inspection and cleaning of returned CPUs
- Testing CPUs on multiple systems for verification, using proprietary test suite, and logging daily test results in the data capture tool
- Inventory management of all hardware and CPUs in the lab
- Acting as Supervisor to a small team of technicians
- Shipping Logistics – Handle documentation and communications with Global Logistics team regarding all incoming and outgoing shipments
PREFERRED EXPERIENCE:
- Experience with PC hardware assembly, operation and debug
- Experience handling computer components in an ESD-safe environment
- Proficiency with Microsoft Office applications (Word, Outlook, Excel, Teams) and issue tracking systems (JIRA or similar)
- Previous experience with Inventory Management
- Previous experience supervising people
- Previous experience testing CPUs
- Previous experience working in an RMA team role
ACADEMIC CREDENTIALS:
- High school diploma or equivalent required
LOCATION:
#LI-DA1
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.