Quality Ops Analyst I

Job Description

Title: Quality Operations Analyst I

I. Summary: 

This position is responsible for supporting quality control and safety through data management, training, reporting and problem resolution. This position works closely with our Field and Operations teams to ensure the integrity of the training and quality control system, policies and procedures. 
The candidate will have the opportunity to interact with multiple levels of the AiM organization. The role requires a detailed oriented individual that thrives in a fast paced environment and enjoys multi-tasking. 

II. Essential Job Functions:  

1. Investigate, analyze and resolve inspection issues and arbitrations from both internal and external customers.
2. Maintain documentation, record, and ensure all involved information, including customer communication for an issue is housed within the QCMS.
3. Respond to the customer promptly upon receipt of an email or phone call, maintain status updates, and ensure customer receives timely responses to findings and resolution.
4. Identify systems or IT issues and promptly report to manager.
5. Must be able to successfully interface with operations, I.T., dispatch, and all AiM departments in order to successfully find solutions and resolve issues.
6. Review, analyze and make timely corrections to CR’s for all inspection issues.
7. Request, Monitor, track, and follow up on lessons learned, preventative and corrective actions.
8. Communicate progress, raise risks or issues to Manager,
9. Assist with coaching and training documentation.
10. Testing of new guidelines, changes or adjustments to guidelines or the application.
11. Regular and consistent attendance and availability
12. Special Projects
13. Other duties may be assigned.

III. Supervisory Responsibilities:
Has no supervisory responsibility, provides basic work direction usually one-on-one

IV. Minimum Qualifications/Requirements:

Job Knowledge and Skill:

Excellent time management skills with the ability to multi-task and prioritize day-to-day responsibilities; Detail Oriented, highly focused and very organized; Ability to maintain a high level of energy and enthusiasm; Excellent teamwork skills with the ability to establish and maintain positive and effective working relationships; problem solving and critical thinking skills; Must be a self-starter and have the ability to work independently to meet objectives

Experience:

3-4 years’ experience in an operations, vehicle inspections, body shop, quality or data analyst setting;  customer service background a plus; Must understand the inspection business from a field level.

Education, Licenses, Certificates, Registrations: 

Bachelor’s degree in related field or equivalent 

Computer Skills:

Working knowledge of power point, word processor, spreadsheet (pivot tables, functions), other PC applications, ability to adapt to new technology as it becomes available.

Communication Skills:

Ability to excel in a team environment required.   Must be able to successfully interface with internal and external customers at all levels.  Excellent verbal, written and interpersonal communication skills.

Analytical Skills:

Strong analytical skills required with a strong attention to detail and accuracy, Ability to source, disseminate and properly apply secondary research
Travel: 

None to light overnight travel. 

Compensation: 
Hourly/non-exempt; Benefits including medical, dental, vision, LTD, life insurance and 401 K participation. 

All offers would be made conditional upon passing a background check. 
AiM provides equal employment opportunity without regard to an applicant’s race, sex, pregnancy, sexual orientation, age, physical or mental disability, medical condition, religion, or veteran status. 
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on AiM. Please inform us if you need assistance completing any forms or to otherwise participate in the application process. 
To comply with Federal law, Alliance Inspection Management LLC, participates in E-Verify.