Quality Manager

Who is Sur-Seal, and why choose us?

At Sur-Seal, we simplify engineering and supply chain to solve our customers' sealing challenges.  For over 50 years we've been designing, sourcing and manufacturing custom sealing products for OEM customers across multiple industries.  We embrace the idea that each customer challenge is unique and pride ourselves on helping them find the right, unique solution. Our customers value our expertise in global sourcing, supply chain, sealing engineering, and precise manufacturing.  We earn our customers' loyalty because we are reliable and responsive to their needs.  We have a formula that works, and our growth is accelerating.

People are at the center of all we do. Awarded one of "The Best Places to Work in Cincinnati" for 4 years, Sur-Seal puts people first with a fun and engaging environment. We are a fast-growing company with a family-oriented feel.  We offer a competitive compensation and benefits package.  Your growth and professional development are as important to us as it is to you.  Looking forward, we anticipate many opportunities for job expansion and promotion created by our accelerating growth rates.  We seek talented, inspired individuals who share our values and understand that leadership is a quality, not a title.  If you would like to be a part of this great team, please read on. 

What is the Quality Manager role at Sur-Seal?

The Quality Manager develops, implements and manages the quality department to ensure continuous production consistent with established standards, customer specifications and production goals.  Collaborates closely with leadership in Engineering, Manufacturing, Supply Chain, Customer Service and Administration.

Job Duties and Responsibilities: 

• Ensure a high level of internal and external customer service. Investigate (and correct) customer issues and complaints relating to quality.
• Ensure effective root cause analysis and corrective actions are completed in a timely manner to drive improvement.
• Manage and report plant quality metrics, respond to trends and correct as needed.
• Supervise workers engaged in inspection and testing activities to ensure high productivity and high technical integrity.
• Develop and analyze statistical data and product specifications to determine standards and to establish quality of finished products.
• Provide technical and statistical expertise to teams.
• Formulate, document and maintain quality control standards and on-going quality control objectives.
• Create, document and implement inspection criteria and procedures.
• Interpret quality control philosophy to key personnel within Company.
• Oversee inspection activity for product throughout production cycle.
• Apply total quality management tools and approaches to analytical and reporting processes.
• Guide team as required to ensure quality of all purchased parts.
• Oversee the internal audit program and address nonconformities from previous internal/external audits.
• Insure compliance to established quality management system processes and procedures.
• Other duties as assigned by the Director

Education/Experience

• B.S. degree in Mechanical or Manufacturing Engineering preferred; at least a Bachelor's in a related technical field, or equivalent.
• Minimum 5 years of work experience in Quality, should be combined with a demonstrated track-record of accomplishments and satisfying customers in developing manufacturing companies, and/or proven analytical/technical aptitude evidenced by 7 or more years of successful experience in quantitative role (i.e., Finance, Risk Management, Process Reengineering, Quality)
• Supervisory/management experience.
• Experience with developing/documenting procedures.
• Cross-functional business team environment experience

Specific Knowledge/Skills:

• Quality orientation and high attention to detail.
• Problem analysis and problem resolution skills.
• Kaizen and Lean Manufacturing techniques.
• Oral and written communication skills, strong interpersonal skills, and superior organizational abilities.
• Ability to take initiative, to maintain confidentiality, to meet deadlines, and to work in a team environment essential.
• PC-based computing experience (word processing-Word, spreadsheet-Excel, presentation- PowerPoint, documentation s/w) essential.
• Ability to work effectively in a culturally diverse work group
• Coaching, Mentoring, Teaching skills
• Teamwork/collaborative style
• Demonstrated Project Management skills of group projects.
• Ability to work under tight deadlines and handle multiple/detail-oriented tasks.
• Strong business acumen, judgment, and maturity with the ability to differentiate strategic vs. non-strategic opportunities.
• Core tools experience is a plus.

Sur-Seal reserves the right to change or add duties to this position as long as the changes and/or additions are consistent with the job classification.