Quality Manager

Career Area:

Manufacturing

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

It’s More Than a Job, it’s a Career - YouTube

Job Summary:

At Caterpillar’s Decatur, IL facility, we manufacture and assemble Large Mining Trucks and Construction equipment. In this role as a Quality Manager, you will report to the Manager Quality and will be primarily responsible for overseeing the administration and continual improvement of quality management systems. As a member of the Quality team, you will need to have a growth mindset, promote continuous improvement, and help build a defect-free culture. We have a fabulous team that does some of the most exciting work at Caterpillar, and we can’t wait for you to join the team!

What you will do:

• Candidate will lead a team of 5+ Salary Management Positions

• Support the Product Quality Engineers (PQE) and PIQ

• Team focuses on 0/2 Month in Service, using information to identify Root Cause, Containments, and lead team to provide corrective actions

• Will facilitate meetings with Product Managers, Operation Leaders, and other team members

• Developing quality assurance strategies, processes, guidelines and control plans which assure quality and reliability of manufactured products.

• Recruiting, developing, and leading staff to accomplish personal and organizational goals, adhere to policies/procedures and promote a culture of continuous improvement.

• Communicating adherence to client requirements, product or service specifications, and ensures that their expectations are met to achieve high customer satisfaction rates.

• Managing process to achieve compliance for internal quality audits and coordinate external on-site audits; analyzing all product development and manufacturing procedures to identify deviations from quality standards and recommend and implement corrective actions.

• Driving change based on data; reviewing reports to review with quality assurance, production, management, and engineering personnel to solve quality issues.

Degree Requirement:

• Degree or equivalent experience desired

What Skills you will have:

Planning : Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan. Level Working Knowledge :
• Anticipates and adapts to plan changes.
• Under guidance, develops tactical plan for own direct responsibility.
Quality Management : Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization. Level Extensive Experience :
• Interprets results of quantitative and statistical tools and explains results to others.
• Develops expertise in quality assurance tools, techniques, and standards.
• Develops programs for motivating employees to meet or exceed quality goals.
Collaborating : Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner. Level Extensive Experience :
• Demonstrates experience engendering collaborative processes that lead to problem solving and the achievement of business goals.
• Deemphasizes divides; focuses on collaboration across generations, functions, regions, and levels.
• Implements methods for people to come together on the fly to make decisions, solve problems, and develop products/services.

Influencing : Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization. Level Working Knowledge :
• Develops basic persuasive arguments.
• Discusses organizational culture around providing input on decisions.
• Uses active listening skills and probing techniques to surface opportunities to influence.
• Identifies who the decision makers are and how they receive information.
• Regularly presents ideas or suggestions to associates in persuasive terms.
Problem Solving : Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Working Knowledge :
• Identifies and documents specific problems and resolution alternatives.
• Examines a specific problem and understands the perspective of each involved stakeholder.
• Develops alternative techniques for assessing accuracy and relevance of information.
• Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
• Uses fact-finding techniques and diagnostic tools to identify problems.
Quality Risk Management : Knowledge of processes, tools, and techniques for Quality Risk Management; ability to implement the quality assurance process of assessment, control, communication, and review of risks to the quality of products. Level Working Knowledge:
• Documents the key steps of a unit-specific risk management process and associated procedures.
• Participates in a crisis management team to address quality issues.
• Understands overall business objectives to effectively mitigate risks associated with quality.
Lean Manufacturing : Knowledge of the philosophy, principles and implementation approaches of lean manufacturing; ability to integrate and implement lean manufacturing philosophy into existing production and management processes. Level Basic Understanding:
• Cites examples of benefits and risks associated with implementing lean principles.
• Cites industry or company examples of successful and unsuccessful lean implementations.
• Identifies key lean principles and highlights of the lean manufacturing process.
Root Cause Analysis (RCA) : Knowledge of the concepts, principles and techniques of root cause analysis (RCA); ability to use a structured approach to identify the causes of undesirable consequences in a manufacturing environment and the changes needed to prevent recurrences. Level Working Knowledge :
• Utilizes RCA techniques, such as Flowchart, Fish-bone Diagram, etc., to investigate basic problems, determine the causes, and find resolutions.
• Locates factors that resulted in harmful outcomes of one or more past events.
• Pinpoints behaviors, actions, inaction, or conditions that need to be changed.
• Extrapolates lessons to be learned to promote the achievement of better consequences.
• Practices RCA as an iterative process.

Additional Information:

The primary location for this position is Decatur, IL

Domestic relocation assistance is available

This position may require 10% travel

Sponsorship is not available

This posting will close at midnight on April 25, 2024

What you will get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

• Competitive Base Salary

• Annual incentive bonus plan*

• Medical, dental, and vision coverage

• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

• 401k savings plan

• Health savings account (HSA)

• Flexible spending accounts (FSAs)

• Short and long-term disability coverage

• Life Insurance

• Paid parental leave

• Healthy Lifestyle Programs

• Employee Assistance Programs

• Voluntary Benefits (Ex. Accident, Identity Theft Protection)

*Subject to annual eligibility and incentive plan guidelines.

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

#LI

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

April 17, 2024 - April 25, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.   

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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