Quality Manager

SUMMARY:

Manages and performs Quality Assurance duties for the facility to ensure the quality of fastener coatings and processing.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Responsible for quality audits primarily in accordance with ISO 9001 and particular customer guidelines.

· Ensures that all processing for customer supplied and inventoried parts are produced in accordance to the Quality Standards applicable in order to fulfill contractual obligations.

· Interfaces with the customer's management and purchasing departments regarding quality issues and the performance and specifications of our products.

· Works in cooperation with Customer Service, Outside Sales and the Processing (manufacturing) departments.

· Communicates quality philosophy, objectives and expectations to other departments and the Business Unit Manager in a continuing effort to support a team environment.

· Performs and oversees required quality assurance testing of the processed products including in-process inspection (document audits including APQP, PFMEA, IIR, Control Plans, etc.).

· Responsible for incoming inspection and identification of parts to be processed.

· Confirms initial primary contract review with the Inside Sales Department ensuring proper order entry into the computer system.

· Maintains open lines of communication with customer representatives, other departments and facilities, and the operations managers.

· Initiates and reports corrective action to bring about required change and ensure contract and quality requirements have been executed.

· Resolves problems and/or conflicts and maintains open communication with the customer including providing regular written and oral reports to ensure satisfaction.

· Be a positive representative of the organization.

· Complies with all policies and procedures and adheres to Nylok’s standards in a cost effective, safe and efficient manner.

· Other duties as assigned by management.

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
• Technical Skills – Demonstrated mechanical ability; Pursues training and development opportunities; Strives to continuously build knowledge and skills.
• Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Meets commitments.
• Verbal Communication - Speaks clearly and persuasively in positive or negative situations; Responds well to questions.
• Teamwork - Contributes to building a positive team spirit; committed to working in a quality environment.
• Written Communication - Writes clearly and informatively in a professional manner; Able to read and interpret written information. May require individual to interpret fastener drawings and specifications.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Aligns work with strategic goals.
• Innovation - Displays original thinking and creativity; Generates suggestions for improving work.

POSITION QUALIFICATION:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

• Light to moderate physical effort required.
• Must be able to lift up to 30 pounds.
• Regularly required to sit or stand, reach and move about the facility.

Job Type: Full-time

Pay: $71,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Lincolnwood, IL 60712: Relocate before starting work (Required)

Work Location: In person