Quality Engineer

What Makes a Honda, is Who makes a Honda

Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.

At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

About this Position:

The Quality Engineer is responsible for working with all factories that produce for the domestic/export market to resolve market concerns. Support and evaluate the factory recommended countermeasure and provide repair information to the field to repair customer vehicles.

Identify countermeasure software and assess the need for market deployment.

Provide expertise in PST Market Quality Engineering to identify challenges and barriers to create prompt, high quality diagnosis and repairs performed by the Dealer’s Automotive Technicians.

The Quality Engineer is also responsible for tracking and monitoring post bulletin repair effectiveness by reviewing data and going to the spot. Provide technical/dealership expertise to support current and improve future products to exceed customer’s expectations, promote fixed first visit, ensure a positive ownership experience, and promote lifetime owner loyalty.

Responsibilities include:

• Evaluate proposed countermeasure to determine the appropriate repair for the market. Develop repair instructions for the Export/CCA (Caribbean and Central America) market and conduct time study evaluations with the shop. Provide source materials to publications (Service News/Service Bulletins, Video etc). Advise appropriate market action.

• Review the SMC (Software Management Console) and work with the NA Data Analytics, NA QIS coordination group and/or Factory to determine if software release is required. Assist in the creation/validation of software packages for OTA (Over The Air) and or wired ECU Reprogramming updates within SMC and SEM (Service Engineering Memo) to publications (OTA Release Notes, Service Bulletin, etc.).

• Monitor post bulletin repair accuracy and or OTA/Wired Reprogramming post-delivery status. Assist in identification of and understand the root cause, then take necessary action where needed. Promote Service-Related QIS when needed.

• Support Senior Quality Engineer/Tech Lead on dealer visits to observe repairs first-hand by taking detailed notes and/or video recordings of the dealer technician’s repair as it relates to the bulletin to be used for effectiveness analysis.

• Support activities related to FMC (Full Model Change), support Service University.

• Create PDI Bulletin, NAVI PDI Bulletin

• Support the Senior Quality Engineer/Tech Lead on review PDI Checklist, Maintenance Journal, Owner’s Manual (New/FMC only), Personalized Settings Worksheet.

• Create and deliver presentations for market concern items for monthly management review.

• Provide technical expertise to several groups outside of MQE (Market Quality Engineering) including Campaigns, ACS (Automobile Customer Service), PRO (Product Regulatory Office), HNA (Honda North America) Law, Product Development, Warranty, Publications, DPSM’s (District Parts and Service Manager’s), FTS’s (Field Technical Specialist’s), SPPC (Service Parts Procurement Center), Tech Line.

• Support efforts between factory MQ (Market Quality), ADC (Automobile Design Center), NAQC (North American Quality Center), TSD (Technical Service Division), and TAC (Technical Analysis Center) associates.

Who we are seeking:

We are looking for qualified people and diverse background and experiences, open minds, and a disciplined work ethic, to bring the future to Honda.

Required Work Experience:

• 4+ years or work experience plus 1 year of experience working within an automobile manufacturer’s service/engineering department

Required Education:

• Bachelor’s degree in Engineering (or related major) and/or work experience.

Desired skills:

• Vehicle evaluation skills with strong emphasis on automotive system knowledge.

• Strong problem solving skills.

• Excellent written and verbal communication skills.

• High proficiency with MS Office (Word, Excel, & Powerpoint)

What differentiates Honda and makes us an employer of choice?

Total Rewards:

• Competitive base salary $ 70,400 - $ 105,600

• Pay will be based on several variables that include, but not limited to geographic location, work experience, education, etc.

• Annual Bonus

• Industry-leading Benefit Plans (Medical, Dental, Vision)

• Paid time off, including vacation, paid holidays, sick time, and personal days

• 401K Plan with company match + additional contribution

Career Growth:

• Advancement opportunities

• Career mobility

• Education reimbursement for continued learning

• Training and Development programs

Additional Offerings:

• Wellbeing program

• Community service and engagement programs

• Product programs

• Free drinks onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.