Quality Delivery Manager

Job Overview

• Quality Delivery Manager position is to oversee data operations tasks for a team of data managers from study start-up to database lock, to produce a clean and analyzable database.

Essential Functions

• Overall management oversight and support for the DTL team

• Provide Delivery Management oversight to DTLs on 10-20 studies (wide range due to variance in study speed and complexity). Participating in resourcing, performance management, and out of office management.
• Provide technical advice and solutions with internal and external customers to solve problems and improve efficiency.
• Participate in the development and implementation of new processes and technology.
• Provide leadership to CDM team.
• Manage CDM customer relationship for CDM project team to include leading (with minimal guidance) CDM customer negotiations on complex timeline, budgetary and other issues.
• Provide marketing capabilities presentations and business development presentations.
• Serve as back-up for Data Team Lead
• Provide leadership to Operations team
• Provide technical expertise. Or serve as a Subject Matter Expert (SME)
• Provide leadership and expertise in a specific CDM task or technology.
• Manage delivery of projects through full data management process life-cycle.
• Management of: Project timelines, quality issues, resource management, and SOW (scope of work)/budget.
• Provide justification for customer negotiations.
• May serve as Project Manager for single service data management projects.
• Manage comprehensive data management tasks pertaining to the documented project specifications.
• Manage comprehensive quality control procedures.
• Provide data management expertise and data management process improvement to CDM management.
• Mentor other team members in training and developing data management expertise.
• Independently bring project solutions to the CDM team and the CDM Department.
• Manage a focus team or a best practice team.
• Manage the development and implementation of new technology/tool.
• Present at professional conferences and/or publish articles in professional journals.
• Provide CDM with technical expertise.
• Provide review and expert opinion in developing, revising, and maintaining core operating procedures and working instructions.
• Perform other duties as directed by the functional manager.
• Meet objectives as assigned.
• Develop and maintain good communications and working relationships with CDM and project teams.

Qualifications

• Bachelor's Degree clinical, biological or mathematical sciences, or related field or nursing qualification
• 5 years relevant experience including proven competence in managing delivery of multiple projects simultaneously through full data management study life-cycle, including large trials >1000 patients, and including experience handling customer negotiations (e.g. bid defense meetings). Equivalent combination of education, training and experience.
• Thorough knowledge of the data management process and experience in specialized data management skills (e.g., therapeutic, extensive knowledge, SAE reconciliation, central laboratory, and/or new technology. Knowledge of operating procedures and work instructions and the ability to apply them in practice. Excellent experience and organizational, communication, and demonstrated expert data management skills. Comprehensive understanding of clinical drug development process (detail oriented). Ability to establish and maintain effective working relationships with coworkers, managers and clients.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $107,000.00 - $160,500.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.