Quality Coordinator

OBJECTIVE: Monitors on-going Quality Control activities and processes to ensure adherence to standards and established procedures. Provides support to Quality Control Specialist in the various Quality-related activities.

ROLES AND RESPONSIBILITIES:

· Performs shipping audits on products.

· Works with Quality Control Specialist to resolve Quality Control issues and problems that have evolved from current procedures.

· Prepares shipping documentation packages per customer requirements.

· Closes job travelers in the MRP system.

· Assists with data collection for Quality department.

· Creates and maintains various Quality reports and metrics.

· Assists Shipping and Receiving personnel as required.

· Assists in creation of new part numbers in MRP system.

· Other responsibilities as assigned by Manager.

SUPERVISORY RESPONSIBILITIES:

• No supervisory responsibilities.

QUALIFICATIONS:

· High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.

· Certificates, licenses and registrations preferred (but not required): none

· Computer skills required: Microsoft Office Suite

· Other skills required:

o 1 to 2 years Inspection and Quality Assurance experience.

o Must have knowledge of scrap rate reduction programs.

o Must have the ability to communicate and maintain working relationships with Inspectors, customers, management, and suppliers.

o Must have the ability to prepare and present reports.

COMPETENCIES:

· Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.

· Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

· Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results

· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

· Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

· Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

· Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

· Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

· Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

· Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in-group problem solving situations; Uses reason even when dealing with emotional topics.

· Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

· Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

· Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

· Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

· Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIORNMENT:

• Occasionally required to stand
• Occasionally required to walk
• Frequently required to sit
• Continually required to talk or hear

• While performing the duties of this job, the noise level in the work environment is usually very loud in certain areas
• The employee must occasionally lift and /or move up to 25 pounds
• Specific vision abilities required by this job include: Close vision; Distance vision; Depth perception and ability to adjust focus